Provider Support Assistant - Pediatrics Medicine

Duke Clinical Research Institute; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Duke Health is seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s) at Duke Children's and Internal Medicine North Durham.

Responsibilities include scheduling, coordinating across locations, handling referrals and patient intake, and communicating with patients and providers. The role emphasizes accurate clerical work, calendar management, and professional written and verbal communication.

Qualifications

• High school diploma or equivalent education required.
• One year of clerical, office support, or related experience required.

Responsibilities

• Performs appointment and access-related duties: scheduling, canceling, rescheduling, and providing general appointment information.
• Uses Maestro Care (Epic) and other systems to perform scheduling tasks.
• Coordinates services across Duke Health locations, departments and providers.
• Communicates verbally and in writing with patients, referring providers, colleagues, and Duke Providers.
• Reviews provider templates in EPIC vs QGenda to ensure accuracy.
• Verifies provider schedules and adjusts as needed to ensure correct patient appointments.
• Manages patient intake: creates new patient folders and referrals.
• Completes reimbursements for providers in Concur and handles supply orders in Buy@Duke.
• Manages calendars for student learners and assists with scheduling conference rooms and meetings.

Education

High school diploma or equivalent education

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

JOB LOCATION

Duke Children's and Internal Medicine North Durham - 3116 N Duke St

JOB SUMMARY

We are seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).

JOB DUTIES AND RESPONSIBILITIES

• Performs various appointment and access-related duties to include, but not limited to, scheduling, canceling, rescheduling, general appointment information, and directions.
• Utilizes multiple technology applications and systems to perform scheduling tasks such as Maestro Care (Epic).
• Coordinate services across multiple Duke Health locations, departments and providers.
• Professionally and effectively, communicate verbally and in writing with patients, referring providers, colleagues, and Duke Providers.
• Review providers templates in EPIC vs QGenda for to ensure they match and are correct
• Review providers schedules to ensure patients are scheduled correctly and make adjustments where needed
• Make sure appt times are coordinated correctly if patient has multiple appts
• Manage patient in-take process -- Compile information and produce new patient folders.
• Manage Med-Peds resident template development, schedule audit, etc.
• Answer telephone, take and delivery messages to physicians, nurses and others. Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards.
• Perform clerical and typing tasks involved in processing varied office materials such as form letters, requisitions, memoranda, and reports or summaries.
• Send and collect referrals, patient records, and other documentation as requested by provider(s).
• Complete reimbursements for providers in Concur.
• Submit supply orders in Buy@Duke.
• Handle calendar for student learners.
• Assist with scheduling conf rooms and meetings

JOB ELIGIBILITY REQUIREMENTS

• High school diploma or equivalent education required.
• One year of clerical, office support, or related experience is required; or an equivalent combination of relevant education and/or experience.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.