Appointment Coordinator - Growing Child Pediatrics

Duke Clinical Research Institute; Raleigh (NC); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

Duke Health is seeking an Appointment Coordinator for a pediatric practice in Raleigh to answer incoming calls and schedule the appropriate appointments for patients. You will coordinate appointments for clinic visits, studies, and procedures, and typically serve as the first point of registration within the Duke Health System.

The role entails reviewing requests, identifying the right services, verifying patient details in Maestro Care, and communicating appointment times and locations while

Qualifications

• High school diploma or equivalent.
• Minimum 1 year direct patient service experience.
• Ability to coordinate multiple tasks and prioritize.
• Bilingual English/Spanish preferred.
• Call center experience preferred.
• Proficiency with basic PC/data entry and medical terminology is a plus.
• Strong customer service and communication skills.

Responsibilities

• Review and coordinate appointment requests, determine services and setting.
• Identify patient in Maestro Care; verify demographics and insurance.
• Notify patients of co-payments and outstanding balances.
• Coordinate appointments per provider preferences.
• Notify patients of appointment time and location.

Skills

Bilingual English/Spanish

Call center experience

Basic PC/Data entry

Telephone etiquette

Organization and prioritization

Education

High school diploma or equivalent

Tools

Maestro Care

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

JOB LOCATION

Growing Child Pediatrics - 3301 Benson Dr. Raleigh, NC 27609 ST 201

JOB SUMMARY

We are seeking an Appointment Coordinatorfor a pediatric practice to answer the incoming calls and schedule the appropriate appointments for the needs of the patient. Coordinate and perform a variety of duties associated with appointment scheduling for clinic visits, studies and procedures. Typically serves as the first point at which a patient is registered into Duke Health System.

JOB DUTIES AND RESPONSIBILITIES

• Review and Coordinate appointment requests, determine appropriate services, physician and appropriateness of setting.
• Identify correct patient in Maestro Care; verify patient demographic and insurance data.
• Notify patients of co-payment requirements and outstanding balances.
• Coordinate appointments in accordance with provider preferences.
• Notify patients of appointment time and location.

JOB ELIGIBILITY REQUIREMENTS

• Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
• Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
• Experience in effectively coordinating multiple tasks or activities.
• Bilingual English/Spanish is preferred.
• Call center experience preferred.
• Basic PC and Data Entry skills.
• Knowledge of telephone etiquette and medical terminology would be a plus.
• Demonstrated ability to organize and prioritize work.
• Provide oral and written instructions, interact tactfully with customers via the phone and establish and maintain effective relationships with others.
• Must be able to apply specific departmental policies, rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.