Pediatric Scheduling & Patient Services Specialist

Ascension St Vincent; Nashville (TN); On-site; USD 34,000 - 40,000; Full time

Job summary

Vanderbilt Health is seeking a Patient Service Specialist to support patients before, during, and after appointments. The role emphasizes coordinating scheduling, registration, and communications within a busy pediatric plastic and reconstructive surgery setting.

You'll work Monday-Friday during daytime hours, interacting with multiple services and external facilities to ensure smooth patient flow and accurate information across systems.

Qualifications

• 1 year of relevant work experience required.
• High School Diploma or GED required.

Responsibilities

• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
• Manages registration and patient work queues.
• Coordinates with patients and outside facilities to ensure pre-appointment orders and consults are ready before visits.
• Communicates with patients via the patient portal and routing decisions when needed.
• Performs a broad range of administrative tasks within the department.

Skills

Customer service

Patient scheduling

Patient documentation

Medical terminology

Appointment & procedural scheduling

Education

High School Diploma or GED

Job description

Vanderbilt Health is seeking a Patient Service Specialist to support patients before, during, and after appointments. The role emphasizes coordinating scheduling, registration, and communications within a busy pediatric plastic and reconstructive surgery setting.

You'll work Monday-Friday during daytime hours, interacting with multiple services and external facilities to ensure smooth patient flow and accurate information across systems.