Pediatric Patient Services Navigator

Montgomery College; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Vanderbilt Health seeks an Associate Patient Service Specialist to support patients before, during, or after appointments with minimal guidance. This role focuses on efficient workflow, appropriate use of technology, and effective communication, guiding complex patient journeys across services and external facilities.

The position supports scheduling, registration, and care coordination within Monroe Carell's pediatric plastic and reconstructive surgery program, delivered through a

Qualifications

• High School Diploma or GED required.
• 1 year of relevant work experience.
• Experience in healthcare or patient services is preferred.

Responsibilities

• Proficiently performs all Associate Patient Service Specialist job responsibilities.
• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
• Manages registration and patient work queues.
• Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
• Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.

Skills

Customer service

Patient scheduling

Patient documentation

Medical terminology

Education

High School Diploma or GED

Job description

Vanderbilt Health seeks an Associate Patient Service Specialist to support patients before, during, or after appointments with minimal guidance. This role focuses on efficient workflow, appropriate use of technology, and effective communication, guiding complex patient journeys across services and external facilities.

The position supports scheduling, registration, and care coordination within Monroe Carell's pediatric plastic and reconstructive surgery program, delivered through a