Clinical Practice Support Specialist

Optum; Burlington (MA); On-site; USD 24,796 - 44,083; Full time

Benefits offered by this job

Paid time off

Medical plan

Dental & vision

Life insurance

401(k) plan

Education reimbursement

Employee discounts

EAP

Stock purchase program

Voluntary benefits

Job summary

Optum in Burlington, MA is seeking a Practice Support Assistant to join the Physical Therapy department, performing complex scheduling, data collection, patient outreach, and front-desk tasks with high autonomy.

Ideal candidates have a high school diploma, 1+ year secretarial experience, basic computer skills, and reliable transportation. The role offers full-time hours, competitive benefits, and opportunities to grow within UnitedHealth Group's health care team.

Qualifications

• High School Diploma or GED required.
• 1+ years of secretarial/receptionist experience.
• Intermediate computer proficiency and reliable transportation.

Responsibilities

• Manage complex scheduling, including appointments and patient outreach.
• Ensure data collection, reporting, and follow-up activities.
• Deliver excellent customer service and support patient satisfaction.
• Oversee waiting room operations and assist with check-in/out.
• Complete forms, prior authorizations, and prescriptions as needed.
• Collaborate with supervisors on coverage and lead huddles.
• Participate in quality improvement initiatives and special projects.

Skills

Reception experience

Computer proficiency

Transportation access

Education

High School Diploma/GED

Job description

Optum in Burlington, MA is seeking a Practice Support Assistant to join the Physical Therapy department, performing complex scheduling, data collection, patient outreach, and front-desk tasks with high autonomy.

Ideal candidates have a high school diploma, 1+ year secretarial experience, basic computer skills, and reliable transportation. The role offers full-time hours, competitive benefits, and opportunities to grow within UnitedHealth Group's health care team.