Pediatric Patient Service Specialist II

10 HOSP Ann & Robert H. Lurie Children's Hospital of Chicago; Chicago (IL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Employer-paid life and disability

HSA contributions

Paid time off and holidays

403(b) retirement plan with employer 5

Tuition assistance

Employee assistance program

Job summary

Ann & Robert H. Lurie Children’s Hospital of Chicago is seeking a Patient Service Representative I to perform pre-registration and full registration, serving as a resource and mentor during clinic hours.

The role requires handling escalated issues, coordinating with departments, and supporting accurate billing and collections. This position emphasizes strong communication, insurance knowledge, and the ability to work under stress while supporting pediatric patients and their families in a busy

Qualifications

• Excellent communication/listening skills.
• Knowledge of insurance coverages and managed care requirements.
• Ability to make quick, accurate decisions daily.
• Ability to handle stressful situations.
• Experience using Microsoft applications (Outlook).
• Strong interpersonal skills to work with pediatric patients, families, physicians, nursing and other staff.
• Ability to handle multiple decisions.

Responsibilities

• Perform all tasks of the Patient Service Representative I role including pre-registration and full registration.
• Serve as a resource person and role model for Patient Service Representatives during clinic hours.
• Handle escalated or complicated issues with workflows.
• Mentor staff to ensure departmental operations are consistent.
• Epic Super User/Epic tester; Develops SOPs.
• Cross-train in all operational functions.
• Participate in quality improvement activities.
• Reconcile Epic cash drawer and deposits for billing when appropriate.
• Order supplies for areas within their scope.
• Maintain Physicians Sessions log for billing hours where applicable.
• Prepare monthly leases by services to record sessions and overtime hours.
• Monitor Front End Collections and weekly collections on Dashboard for HB/PB optimization.
• Collaborate with Manager and staff on staffing to address daily variances.
• Distribute information to practice plans and other departments.

Skills

Communication

Listening

Insurance knowledge

Decision making

Stress management

Interpersonal skills

Multitasking

Education

High School Diploma/GED

Tools

Microsoft Outlook

Job description

Ann & Robert H. Lurie Children’s Hospital of Chicago is seeking a Patient Service Representative I to perform pre-registration and full registration, serving as a resource and mentor during clinic hours.

The role requires handling escalated issues, coordinating with departments, and supporting accurate billing and collections. This position emphasizes strong communication, insurance knowledge, and the ability to work under stress while supporting pediatric patients and their families in a busy