Pediatric Patient Experience & Operations Lead

Miller Cooper; Naperville (IL); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Short/Long term disability

Paid time off

Job summary

Aurora Pediatric Therapy and Integrative Health is seeking a Patient Experience & Clinical Operations Supervisor for our Naperville clinic. This role leads patient experience and front-office operations while supporting efficient, accurate, and compassionate care across Speech, Occupational, Physical therapy, and ABA services.

The supervisor oversees scheduling, intake quality assurance, billing review, insurance communication, financial counseling, clinical flow, and day-to-day team

Qualifications

• Leadership skills to train and supervise staff.
• Excellent written and verbal communication, able to adjust for caregivers, clinicians, and payers.
• High attention to detail and accuracy in documentation.
• Able to manage multiple priorities in a fast-paced setting.
• Strong interpersonal and organizational skills and patient-centered care.

Responsibilities

• Oversee daily front-desk workflow including greeting patients, calls, inquiries, and check-in/out.
• Report KPIs on operational sustainability to CEO and Billing team.
• Ensure efficient scheduling of initial evaluations and ongoing therapy sessions across Speech, Occupational, Physical, and ABA therapies.
• Audit and communicate changes to families and clinicians for therapy schedules.
• Verify demographics and insurance information at every visit.
• Train staff on communication standards, service recovery, and Aurora values.
• Create audit pathways for therapy schedules, charge entry, and insurance verification.
• Establish controls to prevent scheduling errors and incorrect charges.
• Monitor schedule integrity and coordinate with clinicians to resolve discrepancies.
• Coordinate with Billing to align patient accounts with payer requirements.
• Lead onboarding/offboarding and staff training programs.
• Support employee engagement and culture initiatives.

Skills

Leadership

Communication

Attention to detail

Multitasking

Teamwork

Job description

Aurora Pediatric Therapy and Integrative Health is seeking a Patient Experience & Clinical Operations Supervisor for our Naperville clinic. This role leads patient experience and front-office operations while supporting efficient, accurate, and compassionate care across Speech, Occupational, Physical therapy, and ABA services.

The supervisor oversees scheduling, intake quality assurance, billing review, insurance communication, financial counseling, clinical flow, and day-to-day team