Practice Operations Lead - Patient Experience & Compliance

Columbia University; New York (NY); On-site; USD 75,000 - 85,000; Full time

Job summary

Columbia University’s Pediatric Practice seeks a Practice Operations Supervisor to oversee clinical operations, ensure efficiency, quality, access and HR compliance, while collaborating with leadership to achieve strategic goals. The role emphasizes delivering an exceptional patient experience and coordinating across departments.

Responsibilities include regulatory training, staffing optimization, supply and revenue cycle management, facility oversight, and cross-site coordination within the

Qualifications

• Bachelor's degree or equivalent in education and experience.
• Four years of related experience recommended.
• Strong organizational and project management skills.
• Excellent communication and data analysis abilities.

Responsibilities

• Maintain regulatory training compliance (HIPAA, OSHA, EH&S, etc.).
• Oversee Article 28 practice compliance and readiness.
• Monitor HR and staff performance; support recruiting and onboarding.
• Manage practice operations: scheduling, supply management, and revenue cycle.
• Coordinate across CU/NY network for cross-site services.
• Lead meetings to ensure smooth patient flow and care coordination.

Skills

Organizational skills

Project management

Data analysis

Communication

Team mentoring

Education

Bachelor's degree or equivalent in education and experience

Tools

Microsoft Office (Word/Excel)

Job description

Columbia University’s Pediatric Practice seeks a Practice Operations Supervisor to oversee clinical operations, ensure efficiency, quality, access and HR compliance, while collaborating with leadership to achieve strategic goals. The role emphasizes delivering an exceptional patient experience and coordinating across departments.

Responsibilities include regulatory training, staffing optimization, supply and revenue cycle management, facility oversight, and cross-site coordination within the