Pediatric Patient Experience & Operations Lead

Miller Cooper; Naperville (IL); On-site; USD 50,000 - 56,000; Full time

Job summary

Aurora Pediatric Therapy and Integrative Health is seeking a Patient Experience & Clinical Operations Supervisor in Naperville, IL. The role governs front-office operations, scheduling, billing coordination, and patient access across Speech, OT, PT, and ABA services.

The ideal candidate has 2–5 years in clinical operations, a strong focus on empathy and accuracy, and the ability to guide cross-functional teams in a pediatric setting. This is a full-time on-site role with a collaborative culture.

Qualifications

• Experience in clinical operations or healthcare administration.
• Strong leadership and staff coaching abilities.
• Excellent written and verbal communication with caregivers and payers.
• Detail-oriented with HIPAA compliance knowledge.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Oversee daily front-desk workflow and patient scheduling.
• Serve as liaison between CEO and Billing to report KPIs.
• Ensure efficient scheduling of evaluations and therapy sessions across departments.
• Train staff on scheduling, accuracy, and EMR workflows.
• Maintain HIPAA compliance and high-quality patient experience.

Skills

Clinical operations

Healthcare admin

Leadership

Team supervision

Patient communication

Tools

EMR/EHR systems

Job description

Aurora Pediatric Therapy and Integrative Health is seeking a Patient Experience & Clinical Operations Supervisor in Naperville, IL. The role governs front-office operations, scheduling, billing coordination, and patient access across Speech, OT, PT, and ABA services.

The ideal candidate has 2–5 years in clinical operations, a strong focus on empathy and accuracy, and the ability to guide cross-functional teams in a pediatric setting. This is a full-time on-site role with a collaborative culture.