Pediatric Patient Experience Coordinator

PediaTrust, LLC; Crystal Lake, Northern (IL, KY); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Pediatric Associates of Barrington - Crystal Lake and Barrington locations are seeking a Patient Representative. You will be the first contact for patients and families, coordinating visits, verifying information, and supporting a welcoming experience across two Chicagoland sites.

Under the Practice Manager, you will handle check-in/out, payment processing, and records management while embodying PediaTrust Core Values and teamwork in a busy pediatric setting.

Qualifications

• High School diploma required.
• Ability to multitask.
• Must be detail oriented.
• Good communication skills and customer service skills.
• General computer knowledge.
• Problem-solving skills.
• Team player.
• 2 years of customer service experience.
• Office based work experience preferred.

Responsibilities

• Answers phones, schedules appointments and verifies patient information.
• Completes check-in, check-out and end of day processing.
• Enters charges; collects and posts payments.
• Collects patient balances.
• Copies medical records.
• Scans incoming patient records/reports.
• Completes end of day process.
• Processes medical records requests.
• Demonstrates and supports PediaTrust Core Values.
• Performs digital health workflows and initiatives.
• Performs complete referral authorizations.
• Performs other duties as assigned.

Skills

Customer service

Multitask

Detail oriented

Communication skills

Computer literacy

Problem-solving

Team player

Education

High School diploma

Tools

Office software

Job description

Pediatric Associates of Barrington - Crystal Lake and Barrington locations are seeking a Patient Representative. You will be the first contact for patients and families, coordinating visits, verifying information, and supporting a welcoming experience across two Chicagoland sites.

Under the Practice Manager, you will handle check-in/out, payment processing, and records management while embodying PediaTrust Core Values and teamwork in a busy pediatric setting.