Patient Representative

PediaTrust LLC; Wheaton (IL); On-site; USD 32,000 - 42,000; Part time

Job summary

PediaTrust LLC is seeking a Patient Representative in Wheaton, IL to be the friendly face of our pediatric practice. You’ll welcome families, coordinate care, and help ensure each visit runs smoothly with strong patient service skills.

This role requires scheduling, check-in/out, and collaboration with clinicians to support excellent pediatric care. A 24-hour weekly schedule includes rotating Saturdays and potential shifts at nearby PIC locations.

Qualifications

• High School diploma required.
• Ability to multitask across multiple tasks and patients.
• Excellent communication and customer service skills.
• Proficient with basic computer applications and electronic health records.
• Strong problem-solving abilities and attention to detail.
• Able to work effectively in a team environment.

Responsibilities

• Answers phones, schedules appointments, and verifies patient information.
• Performs check-in/check-out and end-of-day processing.
• Enters charges, collects and posts payments.
• Collects patient balances.
• Copies and scans medical records and reports.
• Handles medical records requests and ensures accuracy.
• Demonstrates PediaTrust Core Values and supports team goals.
• Performs additional digital health workflows and referrals as needed.

Skills

Multitask

Detail oriented

Communication skills

Customer service

Computer literacy

Problem solving

Team player

Education

High School diploma

Job description

Description

Patient Representative – The Friendly Face of Our Practice

As a Patient Representative in our practice, you’ll play a vital role in creating a welcoming, supportive experience for every patient. You’ll often be the first touchpoint for families, coordinating care, and ensuring each visit feels seamless.

If you love building relationships, working in a team-oriented environment, and making a difference in children’s lives, we’d love to meet you!

Schedule: 24 hours per week with rotating Saturdays

• Monday, Wednesday and Friday availability is a must
• Rotating Saturdays
• Ability to work late shifts

Clinic Hours

Wheaton Pediatrics - Batavia

• Monday - Thursday: 8:30am-5pm, Friday 8:30am-4:30pm, Saturday 8:30am-10:30am

Wheaton Pediatrics - Wheaton

• Monday - Thursday: 8:00am-7pm, Friday 8:00am-4:30pm, Saturday 8:30am-1:30pm

If interested - Pick up additional evening and weekend shifts at our Pediatric Immediate Care (PIC) locations in Bannockburn, Libertyville, Schaumburg, and Wheaton and earn a shift differential on top of your base rate!

About Wheaton Pediatrics For almost 40 years, Wheaton Pediatrics has proudly cared for families in our community. Our experienced and compassionate team provides personalized care for every stage of childhood - from those very first newborn visits all the way through young adulthood. We love partnering with families and helping guide them through each milestone along the way.

With 6 clinicians and 20 dedicated team members, we are committed to delivering exceptional pediatric care in a welcoming and supportive environment. We are excited to welcome you to our team!

Locations:

Wheaton Pediatrics - Batavia

725 West Fabyan Parkway

Suite Batavia, IL 60510

Wheaton Pediatrics - Wheaton

1725 South Naperville Road

Suite100

Wheaton, IL 60189

ESSENTIAL JOB FUNCTIONS:

• Answers phones, schedules appointments and verifies patient information.
• Completes check-in, check-out and end of day processing.
• Enters charges; collects and posts payments.
• Collects patient balances.
• Copies medical records.
• Scans incoming patient records/reports.
• Completes end of day process.
• Processes medical records requests.
• Demonstrates and supports PediaTrust Core Values.

ADDITIONAL JOB FUNCTIONS

• Performs digital health workflows and initiatives.
• Performs complete referral authorizations.
• Performs other duties as assigned.

Requirements

MINIMUM QUALIFICATIONS:

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Required Education, Knowledge, Skills & Abilities:

• High School diploma required
• Ability to multitask
• Must be detail oriented
• Good communication skills and customer service skills
• General computer knowledge
• Problem-solving skills
• Team player

Required Length & Type of Experience:

• 2 years of customer service experience
• Office based work experience preferred

Required Certification, Licenses, Registration:

• N/A

PHYSICAL/ENVIRONMENTAL DEMANDS:

The characteristics listed below are representative of the physical and environmental demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Some travel required
• Bending and lifting
• Walking
• Exposure to infectious disease
• Exposure to biohazards and other hazardous materials

WHO WE ARE

We're Different

PediaTrust is a united group of pediatric practices that serve Chicago-area families. Our practices take a unique approach to providing pediatric care: Our priority is you and taking the time to listen and earn your trust. It’s the kind of personal connection families don’t always find at large hospitals or corporate-owned medical groups. We believe there’s a better way - and it starts with being a trusted partner in keeping your kids healthy.

Individualized Care

Our doctors are empowered to provide your family with the individualized, personal care you’d expect from a small practice. We take the time to truly listen to your concerns, answer your questions, and provide the best care…because we want to be your pediatrician partners at every visit, for every child, at every stage.

Advanced Care and Resources

With 70 clinicians and growing across our practices, PediaTrust has the scale and the expertise to ensure your family has access to the latest technologies and specialties in pediatrics, all under the PediaTrust umbrella – including experts in nutrition and counseling for mental health. Working together, we offer you the best, most up-to-date care for your kids.

We’re Close to Home

PediaTrust has multiple locations in the Chicagoland area to serve you, and we offer extended hours at many of our locations for immediate care needs.

Our Goal is Our Name

At PediaTrust, we measure ourselves in one way: By earning the trust of each family who comes to us. And we work to keep that trust for each child, from birth to the beginning of a happy, healthy adulthood.

Our Mission, Vision and Core Values

PediaTrust has had a singular mission since our founding in 2012: To provide exceptional pediatric care based on the principles of compassion, collaboration, excellence, and trust. That mission supports our vision for PediaTrust to be the leading independent pediatric practice in the Chicagoland region.

Clinical Excellence

We are committed to providing patients with high-quality, evidence-based care.

Collaboration

We work together with mutual respect and a shared purpose.

Compassion

We ensure every interaction is grounded in empathy and kindness.

NOTE: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification. This description of duties is not intended to be all-inclusive or to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility.