Pediatric Patient Access Specialist

University Hospitals; Streetsboro (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

University Hospitals in Streetsboro, OH seeks a Patient Access Representative for Streetsboro Pediatrics. You will be the first contact for patients, ensuring accurate demographics, insurance data, and payments, while guiding families through scheduling and MyChart enrollment.

Responsibilities include check-in/check-out, phone inquiries, and coordinating with care teams to streamline patient flow and preserve high service standards. Prior experience in healthcare customer service is preferred.

Qualifications

• Strong communication with patients and staff.
• Ability to juggle multiple tasks and prioritize interruptions.
• Attention to patient information accuracy and confidentiality.
• Basic knowledge of EPIC workqueues and MyChart.
• Healthcare customer service experience preferred.

Responsibilities

• Check patients in and out for medical visits.
• Answer phones and schedule appointments.
• Assist patients with enrolling and using MyChart.
• Enter, update and validate patient demographics and insurance.
• Communicate information to care team and coordinate referrals.
• Process patient payments and handle co-pays.
• Scan documents into EPIC and manage paperwork.
• Adhere to PHI protection and UH policies.

Skills

Communication

Multitasking

Organization

Problem solving

Attention to detail

Confidentiality

PHI compliance

Medical terminology

Education

High School Equiv / GED

Associate degree in progress

Medical terminology knowledge

Tools

EPIC

MyChart

Job description

University Hospitals in Streetsboro, OH seeks a Patient Access Representative for Streetsboro Pediatrics. You will be the first contact for patients, ensuring accurate demographics, insurance data, and payments, while guiding families through scheduling and MyChart enrollment.

Responsibilities include check-in/check-out, phone inquiries, and coordinating with care teams to streamline patient flow and preserve high service standards. Prior experience in healthcare customer service is preferred.