Patient Experience Coordinator - Medical Receptionist

University Hospitals Urgent Care; Streetsboro (OH); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

3-day/12-hour shifts

Medical, Dental, Vision

Paid Time Off & Holidays

401K with Company Match

Wellness & EAP

Professional growth

Job summary

University Hospitals Urgent Care is seeking a Patient Service Representative to serve as the first point of contact for patients, manage front-office tasks, and support clinic operations in Streetsboro, OH.

You will verify insurance, explain billing policies, collect patient financial responsibility, and assist providers and managers to ensure a smooth patient experience. This full-time role emphasizes customer service, accuracy, and teamwork.

Qualifications

• High school diploma or equivalent; Medical Administrative Assistant certificate a plus.
• 1+ year of experience in a medical office or healthcare setting preferred.
• Strong communication, attention to detail, and multitasking in a busy environment.
• Experience using EMR software, EPIC preferred.
• Flexibility to work 12-hour shifts, including some weekends and holidays.
• Team-oriented, proactive, and patient-focused approach to service.

Responsibilities

• Warm Welcome: Greet and assist all patients and visitors with a positive attitude.
• Patient and Business Documentation: Maintain confidentiality while collecting and organizing important patient and business documents.
• Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
• Financial Responsibility: Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
• Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
• Compliance: Understand and enforce HIPAA and OSHA standards, ensuring all documentation and processes are compliant.
• Administrative Duties: Perform office procedures and general administrative tasks; operate office medical equipment.
• Quality Assurance: Oversee compliance with quality assurance programs and patient result trackers.
• Travel Requirement: Travel to other University Hospitals Urgent Care locations as required.

Skills

Customer service

Communication

Attention to detail

Multitasking

Team player

Education

High school diploma

Medical Administrative Assistant certificate

Tools

EPIC EMR

Job description

University Hospitals Urgent Care is seeking a Patient Service Representative to serve as the first point of contact for patients, manage front-office tasks, and support clinic operations in Streetsboro, OH.

You will verify insurance, explain billing policies, collect patient financial responsibility, and assist providers and managers to ensure a smooth patient experience. This full-time role emphasizes customer service, accuracy, and teamwork.