Pediatric Patient Access Navigator

UH Rainbow Babies & Children’s; Cleveland (OH); On-site; USD 22,000 - 33,000; Full time

Job summary

UH Rainbow Babies & Children’s is seeking a Patient Access Representative in Cleveland, OH. This role is the first point of contact for patients and families, ensuring accurate demographic, insurance, and payment information while guiding patients through scheduling and MyChart enrollment.

You will support care teams to streamline patient processing and improve satisfaction. Responsibilities include greeting patients, handling inquiries, and coordinating with insurance providers.

Qualifications

• Demonstrated customer service skills in a healthcare environment.
• Accurate data entry and attention to detail.
• Experience using EPIC or similar EMR systems is a plus.
• Ability to verify demographics and insurance information.

Responsibilities

• Greet and check in/out patients for visits.
• Answer phones and schedule appointments.
• Assist patients with MyChart enrollment and use.
• Enter/verify patient demographic, insurance, and financial data.
• Communicate essential information to care teams.

Skills

Customer service

Data entry

EPIC system

Education

High school diploma

Tools

EPIC

Job description

UH Rainbow Babies & Children’s is seeking a Patient Access Representative in Cleveland, OH. This role is the first point of contact for patients and families, ensuring accurate demographic, insurance, and payment information while guiding patients through scheduling and MyChart enrollment.

You will support care teams to streamline patient processing and improve satisfaction. Responsibilities include greeting patients, handling inquiries, and coordinating with insurance providers.