Ambulatory Patient Access & Scheduling Specialist

Nationwide Children's Hospital; Stringtown (TX); On-site; USD 22,000 - 28,000; Full time

Job summary

Nationwide Children's Hospital is seeking a patient access representative to greet and register patients, answer calls, schedule appointments, and file charts. This full-time, benefits-eligible role requires attention to detail and excellent customer service in a fast-paced setting.

The position involves obtaining demographic and insurance information, verifying eligibility, and coordinating with clinical staff. Experience in healthcare and CPR certification may be required depending on the role.

Qualifications

• High School Diploma or equivalent, required.
• Associate’s Degree, preferred.
• CPR certification may be required depending on position.
• One year of health care experience preferred.

Responsibilities

• Provides excellent customer service to patients and families by following SOPs.
• Interviews and registers patients in registration areas.
• Obtains accurate demographic, insurance, and physician information.
• Screens data to ensure insurance eligibility and informs customer of differences.
• Ensures pre-certification and physician referral requirements are met.
• Identifies self-pay patients and guides them to financial assistance.
• Maintains open communication with all departments and clinical staff.
• Helps in shadowing/new employee onboarding.

Skills

Customer service

Registration interviews

Data collection

Administrative skills

Communication

Education

High School Diploma or equivalent

Associate’s Degree, preferred

Tools

Computer systems

Patient registration software

Job description

Nationwide Children's Hospital is seeking a patient access representative to greet and register patients, answer calls, schedule appointments, and file charts. This full-time, benefits-eligible role requires attention to detail and excellent customer service in a fast-paced setting.

The position involves obtaining demographic and insurance information, verifying eligibility, and coordinating with clinical staff. Experience in healthcare and CPR certification may be required depending on the role.