Patient Access & Scheduling Specialist

Nationwide Children's Hospital Inc; Delaware (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Nationwide Children’s Hospital is seeking a Patient Access Representative to greet and register patients, answer calls, schedule appointments, and manage medical chart filing. The role involves verifying demographics and insurance information, ensuring eligibility, and instructing on required pre-certifications.

Responsibilities include screening for insurance and self-payment, coordinating with departments, and assisting with training new staff.

Qualifications

• High school diploma or equivalent is required.
• Associate's degree preferred.
• CPR certification may be required depending on position.

Responsibilities

• Greet and register patients and families with excellent customer service.
• Collect demographic, insurance and physician information from registrations.
• Answer phones, schedule appointments, and file medical charts as indicated.
• Screen patient data for insurance eligibility and communicate differences to the customer.
• Ensure insurance pre-certification and physician referral requirements are met; instruct customer on requirements.
• Identify self-pay patients and refer to financial assistance when applicable.
• Maintain open communication with all departments and clinical staff.
• Assist in the shadowing/precepting of new employees.

Skills

Computer skills

Administrative skills

Customer service

Education

High school diploma

Associate's degree

Job description

Nationwide Children’s Hospital is seeking a Patient Access Representative to greet and register patients, answer calls, schedule appointments, and manage medical chart filing. The role involves verifying demographics and insurance information, ensuring eligibility, and instructing on required pre-certifications.

Responsibilities include screening for insurance and self-payment, coordinating with departments, and assisting with training new staff.