Pediatric Patient Access Specialist – Hematology/Oncology

University Hospitals; Cleveland (OH); On-site; USD 22,000 - 28,000; Full time

Job summary

University Hospitals in Cleveland, OH is seeking a Patient Access Representative I for Pediatric Hematology/Oncology. This role handles patient check-in/out, scheduling, and enrollment in MyChart, ensuring accurate demographic and billing data, while supporting the care team to enhance patient satisfaction.

The position emphasizes accurate data entry, patient communication, and collaboration with insurance processes to improve revenue flow and appointment adherence.

Qualifications

• Excellent communication with patients and providers (required)
• Ability to manage multiple tasks and interruptions (required)
• Strong organizational skills (required)
• Problem-solving for scheduling and documentation issues (required)
• Confidential handling of PHI and sensitive data (required)

Responsibilities

• Checking patients in and/or out for medical visits.
• Answering the phone to address patient inquiries and scheduling appointments.
• Assists patients with enrolling and utilizing MyChart.
• Entering, updating and validating patient demographic, insurance & financial information for accurate registration.
• Communicating information to the care team and coordinating with staff.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High School Diploma / GED

Associate’s degree (preferred)

Medical Terminology (preferred)

Tools

EPIC

Job description

University Hospitals in Cleveland, OH is seeking a Patient Access Representative I for Pediatric Hematology/Oncology. This role handles patient check-in/out, scheduling, and enrollment in MyChart, ensuring accurate demographic and billing data, while supporting the care team to enhance patient satisfaction.

The position emphasizes accurate data entry, patient communication, and collaboration with insurance processes to improve revenue flow and appointment adherence.