Pediatric Guest Services Associate

Lurie Children's; Chicago (IL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid Time Off (PTO)

403(b) with 5% employer match

Paid Holidays and Paid Parental Leave

Life and disability insurance

Discount on services at Lurie Children

Employee Assistance Program

Job summary

Ann & Robert H. Lurie Children’s Hospital of Chicago is seeking a Guest Services I to create a warm, welcoming experience for patients and families from arrival through inpatient admission. You will serve as an expert resource for hospital services and support the patient-family experience.

The role requires strong communication, basic office skills, and the ability to navigate the EMR system; bilingual Spanish or Polish is a plus, and weekend/holiday shifts are included.

Qualifications

• High school diploma or equivalent required.
• 1 year of previous general office experience is preferred.
• Provides excellent communication and customer service to all individuals whether on the phone or on-site.
• Knowledge of Electronic Medical Record preferred.
• Microsoft Office knowledge preferred i.e., Outlook.
• Ability to prioritize the needs of the unit under busy conditions without supervision.
• Bilingual in Spanish or Polish preferred.

Responsibilities

• Verification, badging, and managing visitor access for patients and families arriving for appointments and to the inpatient units.
• Orienting families to hospital and unit-based services, providing wayfinding assistance, and serving as a resource for families’ questions throughout their hospitalization.
• Providing administrative support to inpatient units by triaging calls, coordinating patient paperwork, managing admission, discharge, and transfers in the electronic medical record, and conducting environmental rounds to monitor supplies, office equipment and computers, and other needs identified.
• Collaborates with the multidisciplinary teams on the units to ensure seamless communication for areas of responsibility.
• Managing surgical and ED waiting areas to coordinate updates to families, escort families post-procedure and within the ED, and provide additional support as needed.
• Rounding with families to proactively identify non-clinical needs and refer concerns to the appropriate resources.

Skills

Customer service

Communication

Multitasking

Microsoft Office

EMR knowledge

Bilingual Spanish/Polish

Education

High School Diploma/GED (Required)

Tools

Electronic Medical Record (EMR)

Outlook

Job description

Ann & Robert H. Lurie Children’s Hospital of Chicago is seeking a Guest Services I to create a warm, welcoming experience for patients and families from arrival through inpatient admission. You will serve as an expert resource for hospital services and support the patient-family experience.

The role requires strong communication, basic office skills, and the ability to navigate the EMR system; bilingual Spanish or Polish is a plus, and weekend/holiday shifts are included.