Patient Service Representative I

Lurie Children's; Chicago (IL); Hybrid; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

403(b) with 5% employer match

PTO, holidays and parental leave

Tuition assistance

Job summary

Lurie Children’s Hospital is seeking a Patient Service Representative I for its Streeterville location in Chicago. The role focuses on pre-registration and check-in, ensuring eligibility accuracy and collecting patient information efficiently for families seeking pediatric care.

Proficiency with Epic EMR, strong communication, and solid customer service skills are essential. A high school diploma is required, with some college preferred; this full-time position includes a comprehensive benefits

Qualifications

• High School Diploma or GED required; some college preferred.
• Knowledge of medical terminology, third party billing and managed care preferred.
• Knowledge of electronic medical records (EMR) and basic computer skills.
• Proficiency in Microsoft Word and Outlook; strong communication skills essential.
• Excellent customer service and interpersonal abilities to assist pediatric patients and families.

Responsibilities

• Completes pre-registration and full registration for families.
• Ensures eligibility information is accurate.
• Obtains patient/family consents and necessary forms; enters into Epic.
• Queries MyChart and Care Everywhere; uses Epicare Link when appropriate.
• Checks referrals and assists with same-day service when possible.
• Collects payments and explains estimates, co-pays, and balances using applicable systems.
• Prints intake labels and distributes forms for visit; provides IDs when required.
• Schedules appointments (new, return, same-day, ancillary) as needed.
• Maintains confidentiality and HIPAA compliance; completes check-out procedures.
• Communicates with other staff to coordinate activities.

Skills

Medical terminology

Third party billing

EMR

Microsoft Word

Outlook

Customer service

Education

High School Diploma/GED

Tools

Epic EMR

Job description

## Patient Service Representative IApply: Streeterville, Chicago, IL: Full time: Posted Today: JR2026-2473Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.**Location**Ann & Robert H. Lurie Children's Hospital of Chicago**Job Description**K.S.A.'s:* High school diploma required. Some college preferred.* Some knowledge of medical terminology, third party billing, and managed care requirements strongly preferred.* Some knowledge of electronic medical record.* Proficient in Microsoft Word applications such as Outlook and other computer skills preferred.* Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel. Excellent communication/listening skills needed.* Problem solving skills and ability to handle multiple priorities in fast paced environment.* Ability to manage stressful situations appropriately.Job Duties:* Completes pre-registration as well as full registration as needed for families.* Ensures eligibility information accurate.* Obtain patient/family Consents for Care, HIPPA, state & federal mandatory forms , Plain Language Summary as well as any additional forms identified and enters them into Epic.* Queries for MyChart and Care Everywhere, as well as utilizing the Epicecare Link functionality as appropriate.* Check system to see if referral is attached for visit and is appropriate for visit. If able assist familiy with referral for same same day service.* Inform as well as collects payments as appopriate (estimates, copays, outstanding balances, self pay etc) via CCF as well as Health Fusion where applicable.* Makes copies of insurance cards as appropriate.* Ensure families receive appropriate intake forms and instructions to complete for visit. Print labels for clinical use and documents to be scanned.* Provides ID Band to patients as appropriate.* Informs patient/families of any wait times or delays in service.* Schedules appointments,(new, return, same day as well as ancillary appointments) as needed.* May be required to enter patient information in additional electronic systems.* Adheres to organizational Power all principles.* Maintains confidentiality and HIPPA rules.* Completes check-out procedures; prepares required forms for distribution.* Communicates with other Patient Service Representative staff and department team members to coordinate activities.* Other job functions as assigned.* Specific to Area Job Functions:* Patient Service Representatives that are scheduled in areas where ancillary testing is a part of the work flow, the below process should be included as part of the check-in process:* Outpatient Lab:* Requirement to enter and or release lab orders* Follow Epicare link process for orders* Ensures all paper orders are appropriate/ acceptable* Enter orders via written orders mode when presented with paper order* Maintain all written orders as per process for scanning* Contacts referring provider when appropriate* Enter notes in Epic regarding # of test and specific instructions* Follow process for Research, Drop off, Miscellaneous Orders* Medical Imaging:* Follow process for checking in patient* Follow the Epice Care Link process* Create and/or collect patient payment estimates* If paper order follow Written Order process* Schedule appointment from the order* Contact referring physician when appropriate* Outpatient Surgery:* Follow process for patient admission via Optime workflow* Collect co-payments or deductibles for outpatient surgeries* LCPC-TCP:* Answers backline and patient phone lines (department specific), handles according to needs of caller* Creates Recalls and Waitlist notifications when appropriate* Completes daily No Show documentation and communicates with family to reschedule* Documents and sends patient messages to providers via Epic in-basket* Other job functions as assigned**Education**High School Diploma/GED (Required)**Pay Range**$19.00-$28.50 HourlyAt Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.**Benefit Statement** **For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:**Medical, dental and vision insuranceEmployer paid group term life and disabilityEmployer contribution toward Health Savings AccountFlexible Spending AccountsPaid Time Off (PTO), Paid Holidays and Paid Parental Leave403(b) with a 5% employer match Various voluntary benefits:* Supplemental Life, AD&D and Disability* Critical Illness, Accident and Hospital Indemnity coverage* Tuition assistance* Student loan servicing and support* Adoption benefits* Backup Childcare and Eldercare* Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members* Discount on services at Lurie Children’s facilities* Discount purchasing program **There’s a Place for You with Us** At Ann & Robert H. Lurie Children’s Hospital of Chicago and its affiliates (collectively “Lurie Children’s”), we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care. Lurie Children’s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. For questions about how to request an accommodation please contact: [e-mail]