Guest Services I

Lurie Children's; Chicago (IL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid Time Off (PTO)

403(b) with 5% employer match

Paid Holidays and Paid Parental Leave

Life and disability insurance

Discount on services at Lurie Children

Employee Assistance Program

Job summary

Ann & Robert H. Lurie Children’s Hospital of Chicago is seeking a Guest Services I to create a warm, welcoming experience for patients and families from arrival through inpatient admission. You will serve as an expert resource for hospital services and support the patient-family experience.

The role requires strong communication, basic office skills, and the ability to navigate the EMR system; bilingual Spanish or Polish is a plus, and weekend/holiday shifts are included.

Qualifications

• High school diploma or equivalent required.
• 1 year of previous general office experience is preferred.
• Provides excellent communication and customer service to all individuals whether on the phone or on-site.
• Knowledge of Electronic Medical Record preferred.
• Microsoft Office knowledge preferred i.e., Outlook.
• Ability to prioritize the needs of the unit under busy conditions without supervision.
• Bilingual in Spanish or Polish preferred.

Responsibilities

• Verification, badging, and managing visitor access for patients and families arriving for appointments and to the inpatient units.
• Orienting families to hospital and unit-based services, providing wayfinding assistance, and serving as a resource for families’ questions throughout their hospitalization.
• Providing administrative support to inpatient units by triaging calls, coordinating patient paperwork, managing admission, discharge, and transfers in the electronic medical record, and conducting environmental rounds to monitor supplies, office equipment and computers, and other needs identified.
• Collaborates with the multidisciplinary teams on the units to ensure seamless communication for areas of responsibility.
• Managing surgical and ED waiting areas to coordinate updates to families, escort families post-procedure and within the ED, and provide additional support as needed.
• Rounding with families to proactively identify non-clinical needs and refer concerns to the appropriate resources.

Skills

Customer service

Communication

Multitasking

Microsoft Office

EMR knowledge

Bilingual Spanish/Polish

Education

High School Diploma/GED (Required)

Tools

Electronic Medical Record (EMR)

Outlook

Job description

Guest Services ISkip to main contentYou may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.#Guest Services I page is loaded## Guest Services IApplylocations: Streeterville, Chicago, ILtime type: Full timeposted on: Posted Todayjob requisition id: JR2026-1766Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.**Location**Ann & Robert H. Lurie Children's Hospital of Chicago**Job Description****Shift: 7pm - 7:30am , Rotating Weekends and Holidays****Job Summary:**Create a warm, welcoming, best-in-class experience for patients and families across their arrival for appointments and though their inpatient admissions. Serves as an expert resource for families regarding hospital and unit-based services and provides support for service-based requests and non-clinical needs. Provides administrative support for the inpatient units and works collaboratively with all team members to drive an optimal patient-family, and employee, experience. Models Lurie Children’s values of integrity, equity and discovery, and creates a team environment that is supportive, collaborative, informative, and respectful.**Essential Job Functions:*** Verification, badging, and managing visitor access for patients and families arriving for appointments and to the inpatient units. Ensuring any visitor restrictions or exceptions are identified and enacted appropriately.* Orienting families to hospital and unit-based services, providing wayfinding assistance, and serving as a resource for families’ questions throughout their hospitalization.* Providing administrative support to inpatient units by triaging calls, coordinating patient paperwork, managing admission, discharge, and transfers in the electronic medical record, and conducting environmental rounds to monitor supplies, office equipment and computers, and other needs as identified. Collaborates with the multidisciplinary teams on the units to ensure seamless communication for areas of responsibility.* Managing surgical and ED waiting areas to coordinate updates to families, escort families’ post-procedure and within the ED, and provide additional support as needed.* Rounding with families to proactively identify non-clinical needs and refer concerns to the appropriate resources.* Other job functions as assigned.**Education and Experience:*** High school diploma or equivalent required.* 1 year of previous general office experience is preferred.* Provides excellent communication and customer service to all individuals whether on the phone or on-site.* Knowledge of Electronic Medical Record preferred.* Microsoft Office knowledge preferred i.e., Outlook.* Ability to prioritize the needs of the unit under busy conditions without supervision.* Bilingual in Spanish or Polish preferred.**Education**High School Diploma/GED (Required)**Pay Range**$18.50-$27.75 HourlyAt Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.**Benefit Statement** **For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:**Medical, dental and vision insuranceEmployer paid group term life and disabilityEmployer contribution toward Health Savings AccountFlexible Spending AccountsPaid Time Off (PTO), Paid Holidays and Paid Parental Leave403(b) with a 5% employer match Various voluntary benefits:* Supplemental Life, AD&D and Disability* Critical Illness, Accident and Hospital Indemnity coverage* Tuition assistance* Student loan servicing and support* Adoption benefits* Backup Childcare and Eldercare* Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members* Discount on services at Lurie Children’s facilities* Discount purchasing program **There’s a Place for You with Us** At Ann & Robert H. Lurie Children’s Hospital of Chicago and its affiliates (collectively “Lurie Children’s”), we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care. Lurie Children’s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. For questions about how to request an accommodation please contact: [e-mail] **AI Notice** Lurie Children’s utilizes certain AI-enabled features within our recruiting platform to support candidate engagement and assist recruiters in identifying and prioritizing applicants whose experience aligns with job requirements. All employment decisions are made by individuals. It is a civil rights violation with respect to recruitment, hiring, promotion, or employment for an employer to use artificial intelligence that has the effect of subjecting employees to discrimination on the basis of protected classes under the Illinois Human Rights Act or to use zip codes as a proxy for protected classes. For questions about the use of artificial intelligence in this process or any additional support, please contact: [e-mail]