Pediatric Front Desk Specialist - Warm, Full-Time, On-Site

EMrecruits; Raleigh (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

HealthPark Pediatrics in Raleigh, NC seeks a warm, organized Medical Front Desk Receptionist to greet families, manage check-in/out, schedule appointments, and verify insurance. You will be the friendly first point of contact in a pediatric care setting.

This on-site, full-time role emphasizes patient-centered service, strong communication, and teamwork with clinicians while ensuring HIPAA privacy and accurate medical records in our EHR system.

Qualifications

• High School Diploma required.
• Minimum of two years in medical or office setting preferred.
• Front desk or receptionist experience preferred.
• Experience with Phreesia, Allscripts or Veradigm a plus, or ability to learn quickly.
• Familiarity with EHR systems and basic computer skills.
• Excellent communication, customer service, and interpersonal skills.

Responsibilities

• Provide a warm, professional greeting to patients and families upon arrival.
• Check patients in and out accurately and efficiently.
• Answer multi-line phones and schedule appointments.
• Collect copayments and verify insurance coverage.
• Enter and update patient demographics and insurance information in the EHR.
• Scan and organize patient records within the electronic medical record system.
• Coordinate with providers and staff to support smooth office flow.
• Maintain patient confidentiality and follow HIPAA guidelines.
• Keep the front desk and lobby area clean, organized, and welcoming.

Skills

Medical office experience

Customer service

Phone etiquette

EHR familiarity

Education

High School Diploma

Job description

HealthPark Pediatrics in Raleigh, NC seeks a warm, organized Medical Front Desk Receptionist to greet families, manage check-in/out, schedule appointments, and verify insurance. You will be the friendly first point of contact in a pediatric care setting.

This on-site, full-time role emphasizes patient-centered service, strong communication, and teamwork with clinicians while ensuring HIPAA privacy and accurate medical records in our EHR system.