Healthcare Front Desk Specialist: Scheduling & Support

Nflpediatrics; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

North Florida Pediatrics in Jacksonville, FL seeks a friendly Medical Receptionist to be the first point of contact for patients and visitors, ensuring a welcoming and efficient front desk.

You will schedule appointments, verify insurance, collect co-pays, maintain patient records, answer calls, and coordinate between patients and medical staff.

This role requires weekend availability, basic healthcare terminology knowledge, and proficiency with EHR and office software.

Qualifications

• High school diploma or equivalent required.
• Experience in receptionist/administrative role, preferably in healthcare.
• Basic knowledge of medical terminology.
• Proficiency with EHR systems and standard office software.
• Strong communication and interpersonal skills.
• Valid driver's license.
• Weekend availability required.

Responsibilities

• Greet patients and visitors promptly and courteously.
• Schedule, confirm, and manage appointments using EHR.
• Verify insurance information and collect co-pays.
• Maintain patient records with confidentiality and compliance.
• Answer calls, respond to inquiries, direct to staff.
• Coordinate communication among patients and staff.
• Manage reception area to stay organized and professional.
• Assist with billing processes and insurance claims documentation.
• Willing to travel as needed.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Data entry

Weekend availability

Education

High school diploma or equivalent

Medical receptionist certification (preferred)

Tools

EHR systems

Office software

Scheduling software

Billing software

Job description

North Florida Pediatrics in Jacksonville, FL seeks a friendly Medical Receptionist to be the first point of contact for patients and visitors, ensuring a welcoming and efficient front desk.

You will schedule appointments, verify insurance, collect co-pays, maintain patient records, answer calls, and coordinate between patients and medical staff.

This role requires weekend availability, basic healthcare terminology knowledge, and proficiency with EHR and office software.