Medical Front Desk Receptionist - Raleigh, North Carolina

EMrecruits; Raleigh (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

HealthPark Pediatrics in Raleigh, NC seeks a warm, organized Medical Front Desk Receptionist to greet families, manage check-in/out, schedule appointments, and verify insurance. You will be the friendly first point of contact in a pediatric care setting.

This on-site, full-time role emphasizes patient-centered service, strong communication, and teamwork with clinicians while ensuring HIPAA privacy and accurate medical records in our EHR system.

Qualifications

• High School Diploma required.
• Minimum of two years in medical or office setting preferred.
• Front desk or receptionist experience preferred.
• Experience with Phreesia, Allscripts or Veradigm a plus, or ability to learn quickly.
• Familiarity with EHR systems and basic computer skills.
• Excellent communication, customer service, and interpersonal skills.

Responsibilities

• Provide a warm, professional greeting to patients and families upon arrival.
• Check patients in and out accurately and efficiently.
• Answer multi-line phones and schedule appointments.
• Collect copayments and verify insurance coverage.
• Enter and update patient demographics and insurance information in the EHR.
• Scan and organize patient records within the electronic medical record system.
• Coordinate with providers and staff to support smooth office flow.
• Maintain patient confidentiality and follow HIPAA guidelines.
• Keep the front desk and lobby area clean, organized, and welcoming.

Skills

Medical office experience

Customer service

Phone etiquette

EHR familiarity

Education

High School Diploma

Job description

Medical Front Desk Receptionist – Pediatrics | Patient‑Centered Practice Location: HealthPark Pediatrics Employment Type: Full‑Time | On‑Site

About the Opportunity HealthPark Pediatrics is seeking a warm, organized, and patient‑focused Medical Front Desk Receptionist to join our dedicated pediatric care team. This role is ideal for someone who enjoys being the welcoming face of the practice and thrives in a supportive, family‑centered medical environment. Our practice is committed to providing compassionate, high‑quality pediatric care from infancy through adolescence. As the first point of contact for families, the front desk receptionist plays a key role in creating a positive experience and ensuring smooth daily operations.

Position Overview

The Medical Front Desk Receptionist supports the practice by managing patient check‑in and check‑out, scheduling appointments, answering phones, verifying insurance, and maintaining accurate patient information. This position works closely with other administrative and clinical team members and includes cross‑training for check‑out responsibilities.

Responsibilities

• Provide a warm, professional greeting to patients and families upon arrival


• Check patients in and out accurately and efficiently


• Answer multi‑line phones and schedule appointments


• Collect copayments and verify insurance coverage


• Enter and update patient demographics and insurance information in the EHR


• Scan and organize patient records within the electronic medical record system


• Coordinate with providers and staff to support smooth office flow


• Maintain patient confidentiality and follow HIPAA guidelines


• Keep the front desk and lobby area clean, organized, and welcoming

Qualifications

• High School Diploma required


• Minimum of two (2) years of experience in a medical or office setting preferred


• Prior front desk or receptionist experience strongly preferred


• Experience with Phreesia, Allscripts and Veradigm a plus - or needs to learn quickly


• Familiarity with EHR systems and basic computer skills


• Excellent communication, customer service, and interpersonal skills


• Ability to work efficiently in a fast‑paced, team‑oriented environment


• Friendly, professional, and family‑focused demeanor

Why Join HealthPark Pediatrics?

• Well‑established pediatric practice with a strong commitment to patient‑centered care


• Supportive, collaborative team environment


• Stable, full‑time schedule with no weekend hours


• Opportunity to make a meaningful impact on the patient and family experience