Pediatric Front Desk Specialist — Hybrid Role

Pafc; Mesa (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

Pediatric Associates in Mesa, AZ is seeking a friendly Medical Receptionist to welcome patients, collect information, and support daily office operations. The role involves check-in/out, handling payments, and guiding patients to their appointments with a smile.

Ideal candidates have at least 1 year of medical office experience, strong communication skills, and the ability to manage confidential information. A valid driver’s license is required.

Qualifications

• Minimum 1 year of medical office experience.
• Active driver’s license required.
• Ability to learn Pediatric Associates procedures and policies.

Responsibilities

• Check-in patients upon arrival, updating demographics, insurance information, PCP, pharmacy, co-pays and balances, and obtaining signatures on consents and health questionnaires.
• Check-out patients, collect balances, provide visit summaries, referral information, patient portal details, completed forms, and follow-up appointments.
• Verify patient insurance using Batch Eligibility or on demand; contact patients with inactive insurance or inappropriate PCP.
• Post charges and payments; reconcile charges and payments.
• Scan and upload documents using the Document Management system.
• Sort and deliver mail and PA documents; maintain a clean waiting area and work space.
• Participate in staff and educational meetings.

Skills

Customer service

Communication

Phone etiquette

Medical terminology

Confidentiality

Computer literacy

Detail oriented

Tools

Scanner

Printer

Fax

Office software

Job description

Pediatric Associates in Mesa, AZ is seeking a friendly Medical Receptionist to welcome patients, collect information, and support daily office operations. The role involves check-in/out, handling payments, and guiding patients to their appointments with a smile.

Ideal candidates have at least 1 year of medical office experience, strong communication skills, and the ability to manage confidential information. A valid driver’s license is required.