Hybrid Pediatric Receptionist - Patient Concierge

Detroit Institute of Arts; Ives Estates (FL); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Pediatric Associates Family of Companies is seeking a professional Medical Receptionist to greet patients and visitors warmly at our offices. You will update demographics, collect payments, and provide information as needed. You may also discharge patients after appointments and schedule follow-ups.

The role requires strong communication, confidentiality, and computer skills, with responsibilities spanning check-in/check-out, document handling, and collaboration with staff.

Qualifications

• A minimum of 1 year experience in a medical office setting preferred.
• Ability to learn & practice Pediatric Associate procedures, policies, and protocols.
• Requires proficient grammar, spelling, and verbal skills to communicate with patients, providers, and staff in written documents.

Responsibilities

• Check-in patients upon arrival, updating demographics, insurance information, PCP, pharmacy, collecting co-pays and patient balances, and obtaining consents.
• Check out patients, collect balances, provide visit summaries, referral information, patient portal information, completed forms, and follow-up appointments.
• Verify patient insurance through Batch Eligibility or on demand; contact patients if insurance is not active or PCP is not appropriate.
• Post-patient charges and payments; complete charge and payment reconciliation.
• Scan and upload documents through the Document Management system.
• Sort and deliver mail and PA documents; maintain a clean work area and patient waiting area.
• Participate in staff and educational meetings.

Skills

Customer service

Communication

Computer literacy

Medical terminology

Phone etiquette

Confidentiality

Tools

Document Management System

Scanner

Printer

Fax

Job description

Pediatric Associates Family of Companies is seeking a professional Medical Receptionist to greet patients and visitors warmly at our offices. You will update demographics, collect payments, and provide information as needed. You may also discharge patients after appointments and schedule follow-ups.

The role requires strong communication, confidentiality, and computer skills, with responsibilities spanning check-in/check-out, document handling, and collaboration with staff.