Pediatric Front Desk Specialist | First-Class Family Care

PM Pediatrics; Gambrills (MD); On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatrics in Gambrills, MD, is seeking a Front Desk Associate to warmly welcome families and manage the registration process. You will answer questions, collect and verify demographics and insurance, and maintain HIPAA-compliant records to support the medical team.

This role requires excellent customer service, strong communication, and the ability to multitask in a fast-paced pediatric clinic. A high school diploma is required; healthcare experience is a plus, and flexibility to travel

Qualifications

• High school diploma or GED.
• Excellent customer service and telephone skills.
• Strong verbal and written communication abilities.
• Experience in a healthcare environment preferred.
• Ability to multi-task in a fast-paced setting.

Responsibilities

• Greets families professionally in person and by phone.
• Answers patient/family questions clearly or seeks guidance.
• Registers patients and maintains accurate demographics and insurance data.
• Manages incoming patient documents and HIPAA-compliant records.
• Coordinates escalations and urgent issues for timely resolution.
• Supports front desk and administrative tasks for the medical team.
• Maintains patient flow and supports self-registration process.

Skills

Team player

Customer service

Verbal and written communication

Multitasking and organization

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatrics in Gambrills, MD, is seeking a Front Desk Associate to warmly welcome families and manage the registration process. You will answer questions, collect and verify demographics and insurance, and maintain HIPAA-compliant records to support the medical team.

This role requires excellent customer service, strong communication, and the ability to multitask in a fast-paced pediatric clinic. A high school diploma is required; healthcare experience is a plus, and flexibility to travel