Pediatric Front Desk Specialist

PM Pediatrics; Columbia (MD); On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatric Care is seeking a Front Desk Associate in Columbia, MD to warmly welcome families and support the medical team with efficient administrative tasks. The role requires organization, multitasking, and a professional demeanor aligned with our mission and values.

You will handle patient intake, verify demographics and insurance, answer questions, and coordinate communications with the clinic team. Prior healthcare exposure and strong customer service skills are highly valued.

Qualifications

• Team player capable of independent work in a fast-paced setting.
• Proficient with Microsoft Office Suite.
• Flexibility in work schedules as office needs dictate.
• Travel to another site within reason may be required.
• Excellent customer service and telephone skills.
• Strong verbal and written communication abilities.
• Professional, friendly demeanor with attention to detail.
• Ability to handle cash calculations and simple figures.
• Prior healthcare experience and knowledge of medical insurance preferred.
• Ability to relate to children and families in a healthcare context.

Responsibilities

• Greets families professionally in person and on the phone.
• Answers patient/family questions and seeks clarification when needed.
• Exhibits empathy and active listening in difficult situations.
• Supports patient care quality initiatives as directed.
• Coordinates escalations to ensure timely resolutions.
• Collaborates with site leadership to manage complex patient issues.
• Upholds PM Pediatric Care's core values with patients, families, and staff.
• Manages patient flow and self-registration during waiting and registration.
• Keeps workflow knowledge current and aligns with responsibilities and technology.
• Registers patients and maintains accurate demographics, insurance, and financial data with HIPAA compliance.
• Manages incoming documents and correspondence with proper documentation.
• Maintains confidentiality and HIPAA compliance.
• Performs opening/closing duties including stocking, sanitizing, and reconciling.
• Executes other duties as assigned.

Skills

Team player

MS Office

Customer service

Verbal and written communication

Time management

Professional demeanor

Detail oriented

Cash handling / basic math

Healthcare environment knowledge

Performs under pressure

Education

High school diploma or GED

Job description

PM Pediatric Care is seeking a Front Desk Associate in Columbia, MD to warmly welcome families and support the medical team with efficient administrative tasks. The role requires organization, multitasking, and a professional demeanor aligned with our mission and values.

You will handle patient intake, verify demographics and insurance, answer questions, and coordinate communications with the clinic team. Prior healthcare exposure and strong customer service skills are highly valued.