Pediatric Front Desk Specialist — First-Class Family Care

PM Pediatrics; Washington (District of Columbia); On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatrics is seeking a Front Desk Associate to warmly greet families, register patients, and support the medical team with administrative tasks. The role emphasizes HIPAA compliance and accurate data handling in a fast-paced pediatric environment.

Strong customer service and communication skills are essential to provide a first-class experience for families. The ideal candidate will be organized, able to multi-task, and capable of coordinating with site leadership to resolve issues promptly.

Qualifications

• Goes beyond basics with professional demeanor and fast-paced environment.
• Intermediate skills with Microsoft Office Suite and multiple admin tasks.
• Ability to greet families professionally in person and on the phone.
• Maintains HIPAA-compliant confidentiality and patient data handling.

Responsibilities

• Greets families professionally in person and on the phone.
• Registers patients and maintains accurate patient accounts with demographics, insurance, and financial information.
• Manages incoming documents, mail, and correspondence with proper storage.
• Maintains confidentiality and HIPAA compliance in all duties.
• Monitors patient flow and supports waiting/registration processes.
• Escalates and coordinates urgent issues with site leadership as needed.

Skills

Customer service

Microsoft Office

Verbal communication

Written communication

Time management

Organization

Critical thinking

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatrics is seeking a Front Desk Associate to warmly greet families, register patients, and support the medical team with administrative tasks. The role emphasizes HIPAA compliance and accurate data handling in a fast-paced pediatric environment.

Strong customer service and communication skills are essential to provide a first-class experience for families. The ideal candidate will be organized, able to multi-task, and capable of coordinating with site leadership to resolve issues promptly.