Pediatric Front Desk & Patient Services Specialist

Children's National Medical Center; Silver Spring (MD); On-site; USD 25,000 - 38,000; Full time

Job summary

Children’s National Medical Center in Silver Spring, MD, seeks a Patient Service Representative for Children’s National Pediatricians & Associates. You will greet patients, schedule appointments, collect demographics, and support front-office operations.

Responsibilities include verifying insurance, collecting copays, maintaining the EHR, handling referrals, and providing courteous service. The role emphasizes accuracy, communication, and teamwork in a busy pediatric practice.

Qualifications

• High School Diploma or GED required.
• 1 year medical office experience preferred.
• Basic math and office procedures knowledge.
• Strong communication and customer service skills.

Responsibilities

• Greet patients and visitors; schedule appointments; collect copays and verify demographics.
• Verify insurance eligibility and collect copays, deductibles, and balances.
• Enter and maintain patient information in the EHR; process referrals.
• Answer phones and provide office support per PCMH workflow.
• Assist in training new staff and participate in professional development.

Skills

Math skills

Office procedures

Medical terminology

Patient financials

Insurance verification

Scheduling

Customer service

Attention to detail

Microsoft Office

Education

High School Diploma or GED

Job description

Children’s National Medical Center in Silver Spring, MD, seeks a Patient Service Representative for Children’s National Pediatricians & Associates. You will greet patients, schedule appointments, collect demographics, and support front-office operations.

Responsibilities include verifying insurance, collecting copays, maintaining the EHR, handling referrals, and providing courteous service. The role emphasizes accuracy, communication, and teamwork in a busy pediatric practice.