Pediatric Front Desk & Patient Services Specialist

10500 Children's Pediatricians and Associates, LLC; Silver Spring (MD); On-site; USD 25,000 - 37,000; Full time

Job summary

Children’s National Hospital in Silver Spring, MD, seeks a Patient Service Representative to perform basic medical front office duties, greet patients, schedule appointments, verify insurance, and collect copays.

You will maintain patient EHRs, process referrals, and support staff while following PCMH workflow. Strong communication and detail orientation are essential; prior medical office experience preferred.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year medical office experience preferred.
• Strong math skills and familiarity with medical terminology.
• Knowledge of patient financials, insurance verification, and scheduling.
• Excellent communication and customer service abilities.
• Ability to follow precise procedures and attention to detail.
• Proficiency with Microsoft Office suite.

Responsibilities

• Review and update patient account information at each visit per training.
• Collect copays, deductibles, and balances; document transactions in EHR.
• Register patients completely and verify insurance eligibility prior to service.
• Maintain accurate scheduling, including check-in/out and no-shows.
• Process patient referrals according to PCMH workflow.
• Answer phones and handle inquiries; ensure accurate patient communications.
• Scan documents into patient charts; maintain organized office.

Skills

Excellent communication

Customer service

Basic math

Insurance verification

Scheduling appointments

Medical terminology

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Children’s National Hospital in Silver Spring, MD, seeks a Patient Service Representative to perform basic medical front office duties, greet patients, schedule appointments, verify insurance, and collect copays.

You will maintain patient EHRs, process referrals, and support staff while following PCMH workflow. Strong communication and detail orientation are essential; prior medical office experience preferred.