Pediatric Front Desk & Patient Services Coordinator

Children's National Hospital; Silver Spring (MD); On-site; USD 25,000 - 37,000; Full time

Job summary

Children's National Hospital in Silver Spring, MD is seeking a Patient Services Representative to handle basic front office duties, greet patients, schedule appointments, gather demographics, verify insurance, collect copays, and maintain patient EHRs.

The role requires strong communication, attention to detail, and proficiency with Microsoft Office; prior medical office experience is preferred.

Qualifications

• High school diploma or GED required.
• 1 year medical office/business office experience preferred.
• Front desk duties include greeting patients, scheduling, collecting copays and balances, verifying insurance, and maintaining EHR.

Responsibilities

• Review and update patient accounts at each visit and document financial transactions in the EHR.
• Register patients and verify insurance eligibility prior to service.
• Keep scheduling accurate: check-in/check-out/no-shows, schedule referrals as needed.
• Answer phones and provide information per PCMH workflow; manage mail and documents.

Skills

Basic math

Office procedures

Medical terminology

Patient financials & accounting

Insurance verification

Scheduling appointments

Communication & customer service

Detail-oriented / following procedures

Microsoft Office

Education

High School Diploma or GED

Tools

EHR systems

Job description

Children's National Hospital in Silver Spring, MD is seeking a Patient Services Representative to handle basic front office duties, greet patients, schedule appointments, gather demographics, verify insurance, collect copays, and maintain patient EHRs.

The role requires strong communication, attention to detail, and proficiency with Microsoft Office; prior medical office experience is preferred.