Pediatric Front Desk & Patient Experience Specialist

Children's Wisconsin; Oak Creek (WI); On-site; USD 35,000 - 52,000; Full time

Job summary

Children’s Wisconsin is seeking a Front Desk team member to welcome patient families, coordinate between families and the clinical team, and support registration and scheduling processes. The role reports to the Practice Manager and collaborates with coordinators for optimal outcomes.

The position emphasizes HIPAA compliance, accurate data entry, and proficiency with EPIC and MyChart to ensure smooth patient experiences and timely care.

Qualifications

• High School graduate or GED/HSED.
• 1+ years related work experience.
• Experience with EPIC scheduling and patient registration preferred.

Responsibilities

• Welcome patient families and act as liaison between patients and clinical team.
• Schedule appointments using EPIC and manage queues.
• Register patients and guardians with MyChart access and complete registrations.

Skills

Interpersonal skills

HIPAA compliance

EPIC scheduling

Medical terminology

Education

High School diploma/GED

Tools

EPIC

MyChart

Job description

Children’s Wisconsin is seeking a Front Desk team member to welcome patient families, coordinate between families and the clinical team, and support registration and scheduling processes. The role reports to the Practice Manager and collaborates with coordinators for optimal outcomes.

The position emphasizes HIPAA compliance, accurate data entry, and proficiency with EPIC and MyChart to ensure smooth patient experiences and timely care.