Clinic Service Representative - North Shore

Children's Wisconsin; Mequon (WI); On-site; USD 38,000 - 48,000; Full time

Job summary

Children’s Wisconsin is seeking a front desk team member to warmly welcome patient families and act as a liaison between families and the clinical team. The role reports to the Primary Care Practice Manager and collaborates with the Lead Clinic Coordinator for optimal outcomes.

The position involves check-in/check-out, scheduling via EPIC, MyChart registration, and ensuring HIPAA compliance while delivering excellent patient experiences.

Qualifications

• Strong interpersonal and communication skills to assist patients, parents and staff.
• Excellent concentration to manage multiple tasks in a fast-paced environment.
• Flexibility to support primary care locations as needed.
• Experience in a healthcare setting is preferred.
• Knowledge of medical terminology and patient scheduling processes is beneficial.

Responsibilities

• Greet and assist patient families at the front desk.
• Schedule, reschedule and manage appointments using EPIC and related queues.
• Register patients and legal guardians in MyChart and capture demographics and insurance details.
• Ensure HIPAA compliance and proper release of information.
• Maintain accurate registration information and complete checklists.
• Uphold organizational ethics and professional conduct.

Skills

Interpersonal skills

Adaptability

Communication

Education

High School Diploma or GED/HSED

Tools

EPIC scheduling

MyChart access

Registration systems

Job description

At Children’s Wisconsin, we believe kids deserve the best.

Our pediatricians and primary care offices offer parents a level of care that cannot be obtained at other places:

• Affiliation with the#4 children’s hospital in the country(according to Parents magazine)
• Board-certified pediatricians (l_ earn what it means to be ‘board-certified’__)
• Many locations spread throughout southeast Wisconsin
• Commitment topopulation healthand an increased role for pediatricians in the care of children
• Doctors who are very active in their local communities
• Access to many health and wellness programs designed to keep kids safe and healthy

Job Summary

This role is an active member of the front desk team and works to welcome patient families for their appointment and serves as liaison between patient families and the clinical team. This position reports to the Primary Care Practice Manager and collaborates with the Lead Clinic Coordinator and Regional Access Specialist for optimal outcomes.

Essential Functions

• Provides exceptional patient experience by assisting patients, parents, providers and other staff through the standard front desk functions, including check-in and check-out services following access modules and Patient Experience Promise.
• Utilizes EPIC scheduling applications and work queues to facilitate appointment scheduling, wait list management, reschedule list, cancelled appointments, registration work queues, patient communication/texting platform and In Basket Review.
• Support registration of patients and/or legal guardians with a MyChart account and access
• Secures appropriate release of information authorization; maintains HIPPA compliance.
• Enters all registration information accurately and completely per Appointment Scheduling Module and Complete Registration Document. This includes obtaining demographics, proper consent, insurance cards/information, as applicable, etc. Ensures entire checklist is completed.
• Maintains proficiency with EPIC and other applications or competencies as required.
• Responsible for understanding and adhering to the Children’s Organizational Code of Ethics and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to Children’s business.
• Monitors WELL platform and responds in a timely and professional manner.
• Education:
• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED)
• Required Experience:
• 1+ years related work experience
• Required
• 1+ years work experience in a healthcare setting
• Preferred Knowledge, Skills and Abilities
• Knowledge of medical terminology (quiz to be completed prior to hire), medical menu software, medical billing, patient scheduling and business office procedures preferred.
• Requires excellent interpersonal skills in order to assist patients, parents, and physicians and other staff.
• Requires good concentration skills in order to serve a variety of people in a fast paced environment and to handle incoming calls in an efficient and accurate manner.
• Required flexibility in order to prioritize efforts to meet needs of the patients, parents, physicians and other staff.
• Ability to assist and support other primary care locations as requested by leaders and/or the Children’s Medical Group float policy.
• Required for All Jobs:
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.
• Employment is at-will. This document does not create an employment contract, implied or otherwise.

Children’s Wisconsin is an equal opportunity / affirmative action employer.

We are committed to creating a diverse and inclusive environment for all employees.

We treat everyone with dignity, respect, and fairness.

We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.