Patient Experience Specialist — Medical Office Front Desk

Hackensack Meridian Health; Hackensack (NJ); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Health, dental, vision benefits

Paid time off

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to support the ambulatory office with front desk functions, check-in/check-out, scheduling, and patient registration. You will verify demographics, collect copayments, ensure referrals, and document in EMR while delivering courteous, efficient service to patients.

Ideal candidates have a high school diploma or GED, 1+ year customer service experience, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• High School diploma, GED, or equivalent programs and/or experience.
• 1+ years experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced environment while maintaining professionalism under stress.
• Ability to navigate competing priorities and manage time efficiently.
• Must be able to travel to various locations.
• Must have reliable transportation.
• Proficient computer skills including Microsoft Office and Google Suite.
• Excellent written and verbal communication skills.

Responsibilities

• Greets patients and visitors in a prompt, courteous and helpful manner.
• Manages patient check-in/check-out process and collects required information and payments.
• Ensures referrals are obtained and paperwork (ABN, HIPAA forms) is completed; enters demographics in EMR.
• Supports scheduling and reconciliation of registration errors within EMR; communicates with staff accordingly.
• Handles daily communications (EMR, phone, email, RightFax) and escalates issues as needed.
• Receives and distributes mail, prepares reports and maintains confidentiality.
• Performs tasks to support front-end operations and may travel to other locations.
• Other duties and projects as assigned.

Skills

Customer service

Multitasking

Written and verbal communication

Time management

Travel availability

Computer skills

Education

High School diploma / GED

Associates Degree

Tools

EMR/EHR experience

Microsoft Office

Google Suite

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to support the ambulatory office with front desk functions, check-in/check-out, scheduling, and patient registration. You will verify demographics, collect copayments, ensure referrals, and document in EMR while delivering courteous, efficient service to patients.

Ideal candidates have a high school diploma or GED, 1+ year customer service experience, strong communication, and the ability to multitask in a fast-paced environment.