Pediatric Front Desk & Patient Experience Specialist

Detroit Institute of Arts; City of Poughkeepsie (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Pediatric Associates is seeking a courteous front desk team member to greet patients, schedule appointments, collect payments, and assist the care team in a fast-paced pediatric office. This on-site, full-time role requires basic computer skills and a professional demeanor to maintain patient confidentiality.

Ideal candidates have a high school diploma or GED, with healthcare customer service experience preferred. Multilingual abilities are a plus, but not required.

Qualifications

• High school diploma or GED certificate required.
• Healthcare customer service or clerical experience preferred but not required.

Responsibilities

• Greets patients and their families, checks-in patients, and checks-out patients; collects point-of-service payments and addresses inquiries.
• Collaborates with the patient care team to ensure office efficiency.
• Verifies patient demographic and insurance information in the HER and updates data as needed.
• Schedules appointments and reviews details with patients, including date, time, location, and provider.
• Answers phone calls and takes messages for providers, handling information securely and professionally.
• Maintains a clean, orderly waiting area and reports any issues to management.
• Performs other duties as assigned and supports other departments as needed.

Skills

Customer service

Phone etiquette

Interpersonal communication

Data entry

Education

High school diploma or GED

Tools

HER / EHR system

Job description

Pediatric Associates is seeking a courteous front desk team member to greet patients, schedule appointments, collect payments, and assist the care team in a fast-paced pediatric office. This on-site, full-time role requires basic computer skills and a professional demeanor to maintain patient confidentiality.

Ideal candidates have a high school diploma or GED, with healthcare customer service experience preferred. Multilingual abilities are a plus, but not required.