Bilingual Front Desk Associate – Pediatric Care

PM Pediatrics; Washington (District of Columbia); On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatrics is seeking a Front Desk Associate to welcome families and provide a first-class experience. You will greet families, answer questions, manage registration, and coordinate with the medical team to support efficient patient flow.

The ideal candidate is organized, able to multi-task, and has strong communication and computer skills. A high school diploma or GED is required; healthcare experience is a plus.

Qualifications

• Team player who can function in a fast-paced environment.
• Intermediate skills with Microsoft Office Suite; flexible work schedules.
• May require travel to another site within reason.

Responsibilities

• Greet families professionally in person and on the phone.
• Answer patient/family questions and seek clarification when needed.
• Access empathy and active listening in difficult situations.
• Support patient care quality initiatives as directed.
• Coordinate escalations and urgent issues for timely resolutions.
• Collaborate with site leadership to manage complex patient issues.
• Maintain HIPAA compliance and confidentiality of patient accounts.
• Register patients and maintain accurate demographic and insurance information.
• Manage incoming patient documents and correspondence.
• Execute opening and closing duties, including stocking and sanitizing.

Skills

Customer service

Communication

Organization

Multi-tasking

HIPAA

Microsoft Office

Phone etiquette

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatrics is seeking a Front Desk Associate to welcome families and provide a first-class experience. You will greet families, answer questions, manage registration, and coordinate with the medical team to support efficient patient flow.

The ideal candidate is organized, able to multi-task, and has strong communication and computer skills. A high school diploma or GED is required; healthcare experience is a plus.