Pediatric Front Desk Concierge

pmpediatrics; Virginia; On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatric Care is seeking a Front Desk Associate in Virginia to greet families, answer questions, and maintain patient accounts with HIPAA compliance. You will manage admissions, insurance data, and documentation while coordinating with the medical team to ensure a first-class experience.

The role requires strong customer service, communication, and multitasking abilities in a fast-paced healthcare setting; flexibility for schedule changes is preferred.

Qualifications

• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Professional and friendly demeanor.
• Quality focused and detail oriented.
• Outstanding time management, organizational and critical thinking skills.
• Ability to work flexible work schedules based on office needs; travel to another site within reason.

Responsibilities

• Greets families professionally both in person and on the phone.
• Answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed.
• Accesses empathy and active listening in difficult interpersonal situations.
• Coordinates escalations and urgent issues to ensure timely and complete resolutions.
• Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance.

Skills

Customer service

Phone etiquette

Verbal communication

Written communication

Time management

Organization

Critical thinking

Healthcare experience

Interpersonal skills

Multi-tasking

Computer systems navigation

Front desk / Hospitality experience

Education

High school diploma or GED

Tools

Microsoft Office

Job description

PM Pediatric Care is seeking a Front Desk Associate in Virginia to greet families, answer questions, and maintain patient accounts with HIPAA compliance. You will manage admissions, insurance data, and documentation while coordinating with the medical team to ensure a first-class experience.

The role requires strong customer service, communication, and multitasking abilities in a fast-paced healthcare setting; flexibility for schedule changes is preferred.