Pediatric Front Desk & Patient Care Coordinator

Capital Area Pediatrics; Virginia (MN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) retirement plan & Company Match

Employee Assistance Program (EAP)

Career growth opportunities

Hands-on experience in a supportive学习

And More!

Job summary

Capital Area Pediatrics in Herndon, VA seeks a Patient Services Representative to welcome patients and families and manage front-desk operations. You will schedule appointments, handle intake in Athena EMR, and process payments while maintaining accurate records.

The role requires strong customer service, confidentiality under HIPAA, and teamwork with clinical staff to support efficient patient care. New hire orientation and a consistent schedule are provided.

Qualifications

• Minimum of one (1) year of front desk, patient services, medical office, or healthcare administrative experience.
• Experience with electronic medical records (EMR); Athena experience preferred.
• High school diploma or equivalent required.
• Proficiency with Microsoft Office and general computer applications.

Responsibilities

• Greet patients, families, and visitors and serve as the first point of contact for the practice.
• Schedule appointments and manage patient intake using Athena EMR.
• Receive and respond to inbound phone calls, emails, and text communications from patients and families.
• Collect copays, account payments, and payments for supplies while posting transactions to patient accounts.
• Maintain patient records and ensure adherence to scheduling, registration, and recordkeeping procedures.
• Partner with clinical staff to coordinate patient care and support efficient office operations.
• Conduct outreach regarding preventive care, well visits, immunizations, and chronic care management needs.
• Support overall office operations through administrative duties as assigned.

Skills

Customer service

Interpersonal skills

Active listening

Written & verbal communication

Phone etiquette

Technology aptitude

Attention to detail

HIPAA compliance

Dependability

Team player

Education

High school diploma or equivalent

Tools

Athena EMR

Microsoft Office

Job description

Capital Area Pediatrics in Herndon, VA seeks a Patient Services Representative to welcome patients and families and manage front-desk operations. You will schedule appointments, handle intake in Athena EMR, and process payments while maintaining accurate records.

The role requires strong customer service, confidentiality under HIPAA, and teamwork with clinical staff to support efficient patient care. New hire orientation and a consistent schedule are provided.