Medical Office Front Desk

Capital Area Pediatrics; Virginia (MN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) retirement plan & Company Match

Employee Assistance Program (EAP)

Career growth opportunities

Hands-on experience in a supportive学习

And More!

Job summary

Capital Area Pediatrics in Herndon, VA seeks a Patient Services Representative to welcome patients and families and manage front-desk operations. You will schedule appointments, handle intake in Athena EMR, and process payments while maintaining accurate records.

The role requires strong customer service, confidentiality under HIPAA, and teamwork with clinical staff to support efficient patient care. New hire orientation and a consistent schedule are provided.

Qualifications

• Minimum of one (1) year of front desk, patient services, medical office, or healthcare administrative experience.
• Experience with electronic medical records (EMR); Athena experience preferred.
• High school diploma or equivalent required.
• Proficiency with Microsoft Office and general computer applications.

Responsibilities

• Greet patients, families, and visitors and serve as the first point of contact for the practice.
• Schedule appointments and manage patient intake using Athena EMR.
• Receive and respond to inbound phone calls, emails, and text communications from patients and families.
• Collect copays, account payments, and payments for supplies while posting transactions to patient accounts.
• Maintain patient records and ensure adherence to scheduling, registration, and recordkeeping procedures.
• Partner with clinical staff to coordinate patient care and support efficient office operations.
• Conduct outreach regarding preventive care, well visits, immunizations, and chronic care management needs.
• Support overall office operations through administrative duties as assigned.

Skills

Customer service

Interpersonal skills

Active listening

Written & verbal communication

Phone etiquette

Technology aptitude

Attention to detail

HIPAA compliance

Dependability

Team player

Education

High school diploma or equivalent

Tools

Athena EMR

Microsoft Office

Job description

Job Description

At Capital Area Pediatrics, we have proudly cared for generations of Northern Virginia families by providing accessible, comprehensive pediatric care in a welcoming and supportive environment. With multiple locations throughout the region, our team is committed to delivering exceptional care and an outstanding patient experience at every visit.

We are currently seeking a Patient Services Representative to join our Herndon office. This position plays a vital role in creating a positive experience for our patients and families by serving as the first point of contact and providing administrative support that keeps our practice running smoothly.

Requireed Schedule: Monday–Wednesday EVE (5:00PM-8:30PM), Thursday - Friday AM/PM (8:15AM-5:00PM)

New Hire Orientation Requirement:
All new employees are required to attend New Hire Orientation during their first week of employment. Orientation is held Monday–Friday from 9:00 AM – 4:30 PM and attendance is mandatory.

What You'll Do

As a Patient Services Representative, you will help ensure every family receives excellent service from the moment they contact our office.

Key responsibilities include:

• Greet patients, families, and visitors and serve as the first point of contact for the practice.
• Schedule appointments and manage patient intake using our electronic medical record system (Athena).
• Receive and respond to inbound phone calls, emails, and text communications from patients and families.
• Collect copays, account payments, and payments for supplies while accurately posting transactions to patient accounts.
• Maintain patient records and ensure adherence to established scheduling, registration, and recordkeeping procedures.
• Partner with clinical staff to coordinate patient care and support efficient office operations.
• Conduct outreach to patients and families regarding preventive care, well visits, immunizations, and chronic care management needs.
• Support overall office operations through administrative and other duties as assigned.

What We're Looking For

Successful candidates will demonstrate:

• Excellent customer service and interpersonal skills.
• Active listening skills and a solutions-oriented approach to patient interactions.
• Strong verbal and written communication abilities.
• Professional phone etiquette and confidence communicating with diverse populations.
• Ability to learn new technology and adapt to changing business needs.
• Strong attention to detail, organization, and problem-solving skills.
• Ability to maintain confidentiality and comply with HIPAA requirements.
• Dependability, initiative, and a team-oriented mindset.

Qualifications

• Minimum of one (1) year of front desk, patient services, medical office, or healthcare administrative experience required.
• Experience with electronic medical records (EMR); Athena experience preferred.
• High school diploma or equivalent required.
• Proficiency with Microsoft Office and general computer applications.

Why Join Capital Area Pediatrics?

You'll enjoy a competitive benefits package that includes:

• Paid Time Off
• Paid Holidays
• 401(k) retirement plan & Company Match (immediate vesting!)
• Employee Assistance Program (EAP)
• Opportunities for career growth and professional development
• Hands‑on experience in a supportive learning environment
• & More!

Equal Opportunity Employer

Capital Area Pediatrics is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, pregnancy, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Capital Area Pediatrics does not accept unsolicited resumes from search firms or staffing agencies. Any unsolicited resumes submitted will become the property of the Company, and no placement fees will be paid