Pediatric Front Desk Lead - Elevate Patient Care

ADP, Inc.; Sherrills Ford (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherrills Ford Pediatric Dentistry in Sherrills Ford, NC is seeking a Patient Services Representative to support front desk operations and patient scheduling. The role emphasizes delivering high-quality customer service and maintaining a positive patient experience within a collaborative team environment.

You will collaborate with the Patient Services Supervisor, handle administrative tasks, and ensure the office runs smoothly.

Qualifications

• Must have at least 3 years of dental front desk experience.
• At least 1 year of pediatric dental experience preferred.
• Currently certified in OSHA, HIPAA and CPR.
• Orthodontic experience preferred.

Responsibilities

• Collaborate with Patient Services Supervisor (PSS) in training, staffing and front desk functionality.
• Sustain the execution and flow of the patient schedule to provide the best Patient Experience.
• Perform a variety of detail-oriented administrative tasks to support the team and patients.
• Substitute the management of front operations in the absence of Patient Services Supervisor PSS.
• Ensure compliance with policies and procedures and provide feedback for continuous improvement.

Skills

Front desk operations

Customer service

Team collaboration

Education

OSHA certification

HIPAA certification

CPR certification

Job description

Sherrills Ford Pediatric Dentistry in Sherrills Ford, NC is seeking a Patient Services Representative to support front desk operations and patient scheduling. The role emphasizes delivering high-quality customer service and maintaining a positive patient experience within a collaborative team environment.

You will collaborate with the Patient Services Supervisor, handle administrative tasks, and ensure the office runs smoothly.