Patient Service Representative

ADP, Inc.; Sherrills Ford (NC); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Sherrills Ford Pediatric Dentistry in Sherrills Ford, NC is seeking a Patient Services Representative to support front desk operations and patient scheduling. The role emphasizes delivering high-quality customer service and maintaining a positive patient experience within a collaborative team environment.

You will collaborate with the Patient Services Supervisor, handle administrative tasks, and ensure the office runs smoothly.

Formación

• Must have at least 3 years of dental front desk experience.
• At least 1 year of pediatric dental experience preferred.
• Currently certified in OSHA, HIPAA and CPR.
• Orthodontic experience preferred.

Responsabilidades

• Collaborate with Patient Services Supervisor (PSS) in training, staffing and front desk functionality.
• Sustain the execution and flow of the patient schedule to provide the best Patient Experience.
• Perform a variety of detail-oriented administrative tasks to support the team and patients.
• Substitute the management of front operations in the absence of Patient Services Supervisor PSS.
• Ensure compliance with policies and procedures and provide feedback for continuous improvement.

Conocimientos

Front desk operations

Customer service

Team collaboration

Educación

OSHA certification

HIPAA certification

CPR certification

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Sherrills Ford Pediatric Dentistry, Sherrills Ford, NC, US

The Patient Services Representatives (PSR's) provides vital office support that maximizes the flow of the front desk operations. Ownership of this position delivers the high standard of customer service necessary to maintain the overall Patient Experience while adhering to our Mission and Core Values

Essential Functions, Duties, and Responsibilities

Collaborate with Patient Services Supervisor (PSS) in all aspects of training, staffing and functionality while providing substantial and valuable feedback.

Satisfy all mandatory training requirements as assigned and provided by the Patient Services Supervisor (PSS) via various training tools.

Sustain the execution and flow of the patient schedule to provide the best Patient Experience while fostering a team environment.

Substitutes the management of front operations in the absence of Patient Services Supervisor PSS.

Performs a variety of detail-oriented administrative tasks that anticipate the needs of the team and patients alike.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to job. They are not

intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Education and Experience Requirements

Must have at least 3 years of experience in dental front desk operations

At least 1 year of pediatric dental experience preferred

Currently certified in OSHA, HIPAA and CPR

• Orthodontic experience preferred

Knowledge, Skills, and Abilities

Ability to teach and direct others with positivity and encouragement

• Strong analytical, critical thinking, and problem-solving skills
• Ability to quickly learn and adapt to new technologies, processes, and ideas
• Excellent interpersonal, organizational, verbal and written communication skill