Pediatric Front Desk Concierge - Patient Access & Admin

Pediatric Healthcare Associates; Waterbury (CT); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision benefits

401(k) with employer match

Flexible spending account

Health savings account with employer

Life Insurance

Paid time off and holidays

Job summary

Pediatric Healthcare Associates in Waterbury, CT seeks an administrative professional to support patient flow and front desk operations. You will welcome patients, answer calls, verify demographics, register and check out patients, and manage schedules in a busy pediatric practice.

The role requires strong communication, multitasking, and team collaboration in a fast-paced environment. Competitive benefits are offered, with growth opportunities in Fairfield County offices.

Qualifications

• Customer service experience preferred.
• Strong oral and written communication skills.
• Strong computer skills and understanding of various practice management software.
• Ability to work as a team in a fast-paced environment.
• Ability to multitask and prioritize work responsibilities.
• Ability to float between other offices throughout Fairfield County.

Responsibilities

• Welcomes patients/care givers, determines the purpose of visit and directs them to appropriate person or department.
• Promptly and professionally answers telephone calls. Routes calls appropriately.
• Retrieve messages from voice mail and greet patients.
• Facilitates patient flow and communicates delays with patients and clinical staff.
• Create a patient-friendly environment.
• Schedule/ cancel patient appointments.
• Verify demographics and insurance information.
• Register and check out all patients.
• Collect co-payment; print receipt as needed.
• Reconcile money collected and charges at the end of each shift.
• Appropriately and courteously screens solicitors for relevance to organization needs.
• Print daily appointment lists.
• Maintain supplies of all forms and office materials; monitors inventory needs and places orders.
• Manage and maintain electronic check-in.
• Maintain waiting room for a generally tidy appearance.
• Responsible for keeping the reception area and office files clean and organized.
• Regular and prompt attendance is expected and required.
• All other duties as required or assigned.

Skills

Customer service

Phone skills

Office administration

Multitasking

Team player

Office software

Education

High School diploma

Tools

Practice management software

Job description

Pediatric Healthcare Associates in Waterbury, CT seeks an administrative professional to support patient flow and front desk operations. You will welcome patients, answer calls, verify demographics, register and check out patients, and manage schedules in a busy pediatric practice.

The role requires strong communication, multitasking, and team collaboration in a fast-paced environment. Competitive benefits are offered, with growth opportunities in Fairfield County offices.