Pediatric Front Desk Coordinator — Patient Experience

PM Pediatrics; North Babylon (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

PM Pediatric Care in New York is seeking a Front Desk Associate to greet families, register patients, and provide administrative support to the medical team for a first-class experience.

The role requires organization, multi-tasking, and a friendly, professional demeanor aligned with our mission and HIPAA compliance. Healthcare experience is preferred and flexibility to support office needs is valued.

Qualifications

• Team player capable of independent work in a fast-paced setting.
• Proficient in Microsoft Office Suite.
• Flexible work schedule as needed by the office.
• May travel to another site as required.
• Excellent customer service and telephone skills.
• Strong verbal and written communication.
• Professional and friendly demeanor.
• Detail oriented with quality focus.
• Ability to handle cash and basic calculations.
• Strong time management and organizational skills.
• Ability to respond to urgent situations with awareness.
• Healthcare experience and knowledge of medical insurance preferred.
• Comfortable with interacting with children and families.
• Experience with front desk or hospitality roles

Responsibilities

• Greets families professionally in person and on the phone.
• Answers patient/family questions and seeks clarification as needed.
• Exhibits empathy and active listening in difficult situations.
• Supports patient care quality initiatives as directed.
• Coordinates escalations and urgent issues for timely resolutions.
• Collaborates with site leadership to manage complex patient issues.
• Upholds PM Pediatric Care core values with patients and families.
• Manages patient flow during waiting and registration.
• Registers patients and maintains accurate demographics and insurance info (HIPAA).
• Handles incoming documents and correspondence with proper storage.
• Maintains confidentiality and HIPAA compliance.
• Performs opening/closing duties: organizing, stocking, sanitizing, reconciling.
• Executes other duties as assigned.

Skills

Team player

MS Office

Flexible schedules

Excellent customer service

Verbal and written communication

Professional demeanor

Attention to detail

Time management

Critical thinking

Healthcare experience

Education

High school diploma or GED

Tools

CRM systems

Electronic health records

Job description

PM Pediatric Care in New York is seeking a Front Desk Associate to greet families, register patients, and provide administrative support to the medical team for a first-class experience.

The role requires organization, multi-tasking, and a friendly, professional demeanor aligned with our mission and HIPAA compliance. Healthcare experience is preferred and flexibility to support office needs is valued.