Pediatric Front Desk & Patient Services Pro

Community Health Center, Inc; Hartford (CT); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision Plans

403(b) plan with company match

Paid time off

Paid holidays

Tuition Reimbursement

Job summary

Community Health Center, Inc. is hiring a Patient Service Associate in Hartford, CT.

The role involves greeting and scheduling patients, managing a busy phone system, and promoting excellence in service while maintaining patient confidentiality and accurate records in the EHR. The candidate should have an associates degree related to medical office work, bilingual Spanish/English skills, and strong communication and organizational abilities.

Qualifications

• Associates degree, medical office or medical assistant degree required.
• Bilingual skills, Spanish speaking, Required.
• Exceptional customer service skills.
• Excellent Verbal and written communication skills.
• Proven ability to multi task.
• Problem Solving and critical thinking skills.
• Excellent organizational skills.
• Healthcare experience in Medical, Dental, or Behavioral Health preferred.
• Experience with Microsoft Power Point, Excel, Word, preferred.

Responsibilities

• Provide exceptional customer service to all patients, visitors and callers.
• Oversee the safe, efficient, and comfortable atmosphere of the reception area.
• Greet patients and other visitors to the agency and assist them as appropriate.
• Review schedules daily to ensure accuracy and fill appointment opportunities.
• Schedule and reschedule appointments in accordance with CHC scheduling guidelines.
• Collect, verify, update and document patient demographics, insurance information and forms.
• Reconcile patient visits daily.
• Insurance: Verify active insurance coverage and status and update information as necessary.
• Collect patient payments, balances and copays.
• Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date.
• Complete end of day reporting and ensure records balance.
• Phones: Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines.
• Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols.
• HIPAA: Consistently ensure and maintain patient confidentiality.
• Other: Escalate concerns to site leads/Operations Manager and offer suggestions for improvement.
• Supports manager in monitoring inventory of supplies for the office.
• Meet and exceed assigned individual and departmental goals.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Organization

Education

Associates degree

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Job description

Community Health Center, Inc. is hiring a Patient Service Associate in Hartford, CT.

The role involves greeting and scheduling patients, managing a busy phone system, and promoting excellence in service while maintaining patient confidentiality and accurate records in the EHR. The candidate should have an associates degree related to medical office work, bilingual Spanish/English skills, and strong communication and organizational abilities.