Patient Access Specialist I

Connecticut Children's; Hartford (CT); On-site; USD 38,000 - 48,000; Full time

Job summary

Connecticut Children’s is seeking an experienced administrative support professional to coordinate front desk activities, registration, and patient financial counseling for pediatric care. The role emphasizes privacy, HIPAA compliance, and compassionate communication with patients and families.

This position involves routine to complex billing inputs, insurance verification, and scheduling across ED, inpatient and outpatient clinics, with collaboration across departments to ensure smooth

Qualifications

• High School Diploma or GED required; 3–5 years of customer service experience preferred.
• Associate degree preferred for advancement or related roles.

Responsibilities

• Provide front desk reception and health unit coordinator functions.
• Handle registration, scheduling and insurance verification per department protocol.
• Respond to patient/family inquiries with professionalism and confidentiality (HIPAA).
• Input demographic, financial and insurance data for ED, inpatient and outpatient visits.

Skills

MS Word

MS Excel

Data entry

Telephone skills

Communication

Education

High School Diploma

Associate's degree preferred

Tools

EPIC

ADT systems

Insurance verification systems

Job description

Connecticut Children’s is seeking an experienced administrative support professional to coordinate front desk activities, registration, and patient financial counseling for pediatric care. The role emphasizes privacy, HIPAA compliance, and compassionate communication with patients and families.

This position involves routine to complex billing inputs, insurance verification, and scheduling across ED, inpatient and outpatient clinics, with collaboration across departments to ensure smooth