Front Desk Receptionist

Pediatric Healthcare Associates; Waterbury (CT); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision benefits

401(k) with employer match

Flexible spending account

Health savings account with employer

Life Insurance

Paid time off and holidays

Job summary

Pediatric Healthcare Associates in Waterbury, CT seeks an administrative professional to support patient flow and front desk operations. You will welcome patients, answer calls, verify demographics, register and check out patients, and manage schedules in a busy pediatric practice.

The role requires strong communication, multitasking, and team collaboration in a fast-paced environment. Competitive benefits are offered, with growth opportunities in Fairfield County offices.

Qualifications

• Customer service experience preferred.
• Strong oral and written communication skills.
• Strong computer skills and understanding of various practice management software.
• Ability to work as a team in a fast-paced environment.
• Ability to multitask and prioritize work responsibilities.
• Ability to float between other offices throughout Fairfield County.

Responsibilities

• Welcomes patients/care givers, determines the purpose of visit and directs them to appropriate person or department.
• Promptly and professionally answers telephone calls. Routes calls appropriately.
• Retrieve messages from voice mail and greet patients.
• Facilitates patient flow and communicates delays with patients and clinical staff.
• Create a patient-friendly environment.
• Schedule/ cancel patient appointments.
• Verify demographics and insurance information.
• Register and check out all patients.
• Collect co-payment; print receipt as needed.
• Reconcile money collected and charges at the end of each shift.
• Appropriately and courteously screens solicitors for relevance to organization needs.
• Print daily appointment lists.
• Maintain supplies of all forms and office materials; monitors inventory needs and places orders.
• Manage and maintain electronic check-in.
• Maintain waiting room for a generally tidy appearance.
• Responsible for keeping the reception area and office files clean and organized.
• Regular and prompt attendance is expected and required.
• All other duties as required or assigned.

Skills

Customer service

Phone skills

Office administration

Multitasking

Team player

Office software

Education

High School diploma

Tools

Practice management software

Job description

Pediatric Healthcare Associates is an independent pediatric group providing patient-centered, evidence-based, quality care for our patients, from infancy through young adulthood, through compassion, collaboration, and open communication with their families and our community.

Essential Skills & Abilities:

• Welcomes patients/care givers, determines the purpose of visit and directs them to appropriate person or department.
• Promptly and professionally answers telephone calls. Routes calls appropriately.
• Retrieve messages from voice mail and greet patients.
• Facilitates patient flow and communicates delays with patients and clinical staff.
• Follows all policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes, and computer system passwords in strict confidentiality.
• Create a patient-friendly environment.
• Schedule/ cancel patient appointments.
• Verify demographics and insurance information.
• Register and check out all patients.
• Collect co-payment; print receipt as needed.
• Reconcile money collected and charges at the end of each shift.
• Appropriately and courteously screens solicitors for relevance to organization needs.
• Confirm appointment schedule.
• Print daily appointment lists.
• Maintain supplies of all forms and office materials; monitors inventory needs and places orders.
• Manage and maintain electronic check-in.
• Maintain waiting room for a generally tidy appearance.
• Responsible for keeping the reception area and office files clean and organized.
• Regular and prompt attendance is expected and required.
• All other duties as required or assigned.

Position Requirements:

• Previous customer service experience preferred.
• High School degree or equivalent.
• Strong oral and written communication skills.
• Strong computer skills and understanding of various practice management software.
• Ability to work as a team in a fast-paced environment.
• Ability to multitask and prioritize work responsibilities.
• Ability to float between other offices throughout Fairfield County.

Compensation & Benefits:

• Competitive base salary commensurate with experience
• Comprehensive health, dental and vision benefits package
• 401(k) plan with employer match
• Flexible spending account (FSA)
• Health savings account (HSA) with employer contribution
• Life Insurance
• Paid time off and holidays

Reporting Relationships:

Reports to: Facilities & Practice Operations Manager

The above statements reflect the principal duties considered necessary to describe the job responsibilities and shall not be considered as the detailed description of all work requirements inherent to the position.

This job description is not exhaustive and may be revised from time to time as per business needs.

PHA is an equal employment opportunity employer