Patient Access & Scheduling Specialist

Texas Children's Hospital; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Texas Children's Pediatrics is seeking a Front Office Specialist to manage patient scheduling, greet visitors, and handle calls in a fast-paced clinic environment. You will coordinate referrals, ensure accurate billing and claims, and document in the electronic health record with precision.

Responsibilities include assisting with check-in/out, verifying eligibility, scheduling appointments, and maintaining practice protocols while adhering to safety standards.

Qualifications

• H.S. Diploma or GED Required.
• 1 Year or More of Related Experience Required.

Responsibilities

• Greet patients and visitors using SMILES and AIDET principles.
• Assist patients with check-in/check-out.
• Answer calls and route per protocol.
• Document messages accurately in the EHR and routing.
• Enter hospital charges into billing system accurately and timely.
• Verify patient eligibility for referrals with payer before initiating.

Skills

Customer service

Phone etiquette

Scheduling appointments

Education

H.S. Diploma or GED

Tools

Billing software

EHR system

Job description

Texas Children's Pediatrics is seeking a Front Office Specialist to manage patient scheduling, greet visitors, and handle calls in a fast-paced clinic environment. You will coordinate referrals, ensure accurate billing and claims, and document in the electronic health record with precision.

Responsibilities include assisting with check-in/out, verifying eligibility, scheduling appointments, and maintaining practice protocols while adhering to safety standards.