Pediatric Care Concierge & Scheduler

Johns Hopkins University; Towson (MD); On-site; USD 23,000 - 41,000; Full time

Job summary

Johns Hopkins University in Towson is seeking a Patient Service Coordinator within the School of Medicine Pediatric Ambulatory Services. You will provide friendly, confidential assistance to patients and families to ensure a positive experience while navigating Johns Hopkins Pediatric Specialty Network clinics.

You will manage registration data and support scheduling, check-in, and check-out to streamline patient encounters.

Qualifications

• Minimum of one year of customer service experience.
• Basic knowledge of medical terminology is beneficial.
• Certification in appropriate skill groups must be obtained during introductory period.

Responsibilities

• Verify and correct registration information including contact details and insurance.
• Process payments, issue receipts, and balance cash drawer.
• Assist with basic insurance questions and direct patients to billing resources.
• Coordinate multi-department visits to ensure complete patient care.
• Schedule appointments and manage pre-registration, check-in, and check-out processes.

Skills

Customer service

Communication

Medical terminology

Education

High school diploma

Tools

Meditech

Job description

Johns Hopkins University in Towson is seeking a Patient Service Coordinator within the School of Medicine Pediatric Ambulatory Services. You will provide friendly, confidential assistance to patients and families to ensure a positive experience while navigating Johns Hopkins Pediatric Specialty Network clinics.

You will manage registration data and support scheduling, check-in, and check-out to streamline patient encounters.