Patient Services & Scheduling Coordinator

Johns Hopkins Medicine; Tampa (FL); On-site; USD 24,000 - 38,000; Full time

Job summary

Johns Hopkins Medicine is seeking a Patient Service Representative to support administrative operations at Johns Hopkins All Children’s area. You will greet patients, manage calls, schedule and pre-register patients, and help with billing steps to ensure a smooth patient flow.

The role involves interacting with clinicians and staff, maintaining accurate records, and supporting multiple departments to optimize daily operations and patient experience.

Qualifications

• High School diploma or equivalent.
• 1 year of medical office experience or health plan/customer service experience in healthcare.
• Knowledge of registration, scheduling, medical records workflows.
• Ability to greet patients and answer telephones pleasantly and clearly.

Responsibilities

• Greet patients, answer calls and interact to enhance customer experience.
• Pull and file patient charts to provide timely information and protect sensitive data.
• Schedule and pre-register patients per policies for accuracy.
• Assist with eligibility and authorizations to ensure financial clearance.
• Check-in patients per processes to maximize efficiency.
• Check out patients and schedule follow-ups and ancillary procedures across departments.
• Enter charges, collect payments and handle cash per procedures for revenue cycle.
• Follow policies to collaborate across departments.

Skills

Patient greeting

Phone etiquette

Customer service

Healthcare office procedures

Education

High School Diploma

Job description

Johns Hopkins Medicine is seeking a Patient Service Representative to support administrative operations at Johns Hopkins All Children’s area. You will greet patients, manage calls, schedule and pre-register patients, and help with billing steps to ensure a smooth patient flow.

The role involves interacting with clinicians and staff, maintaining accurate records, and supporting multiple departments to optimize daily operations and patient experience.