Patient Services Concierge — Scheduling & Support

Johns Hopkins University; Timonium (MD); On-site; USD 23,000 - 41,000; Full time

Job summary

Johns Hopkins University in Timonium is seeking a Patient Service Coordinator to provide friendly, confidential assistance to patients and maintain accurate information for scheduling, pre-registration, check-in, and check-out. The role emphasizes teamwork and efficient use of automated systems to streamline patient encounters.

The position requires strong customer service experience, data entry, and the ability to coordinate across departments.

Qualifications

• High school diploma or graduation equivalent.
• One year work experience in customer service required.
• Two years related work experience preferred.

Responsibilities

• Schedules patients for laboratory tests, medical examinations, and consultations.
• Relays information to patients regarding preparation for laboratory tests and examinations.
• Coordinates visits within the department or between several departments.
• Telephones and interviews patients and/or family members to obtain pre-registration information and confirm appointments.
• Prints and mails directions, maps, fee schedules, and department information to patients.
• Sends medical questionnaire forms to patients to obtain missing information.
• Verifies and enters pre-registration and insurance information into the computer system and prepares daily schedules.
• Obtains and/or verifies patient’s demographic data by phone or in person.
• Confirms appointments by telephone and/or mail.
• Fills vacancies due to cancellations.
• Obtains pre-certifications as required by insurers.
• Registers patients for clinical appointments using computerized database.
• Assists patients with completion of medical insurance forms.
• Informs patients of costs or care and guides to resources.
• Arranges patient transportation when needed.

Skills

Customer service

Phone etiquette

Data entry

Education

High school diploma or GED

Job description

Johns Hopkins University in Timonium is seeking a Patient Service Coordinator to provide friendly, confidential assistance to patients and maintain accurate information for scheduling, pre-registration, check-in, and check-out. The role emphasizes teamwork and efficient use of automated systems to streamline patient encounters.

The position requires strong customer service experience, data entry, and the ability to coordinate across departments.